How to calculate shrinkage in BPO | Shrinkage Calculation in BPO | Call Center

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Shrinkage in a Business Process Outsourcing (BPO) context refers to the time employees are not available to handle customer interactions or perform their primary tasks. It is a critical metric in BPO operations, particularly in call centers, as it directly affects the efficiency and cost-effectiveness of the operation. Here's a more detailed explanation of shrinkage in BPO

1. Shrinkage Calculation
2. BPO Shrinkage
3. Shrinkage Rate
4. Shrinkage Formula
5. Workforce Shrinkage
6. Call Center Shrinkage
7. Shrinkage Management
8. BPO Efficiency
9. Shrinkage Metrics
10. BPO Performance
11. Shrinkage Analysis
12. Shrinkage Reduction
13. Shrinkage Optimization
14. BPO Operations
15. Staffing Shrinkage
16. Contact Center Shrinkage
17. Shrinkage Planning
18. BPO Productivity
19. Shrinkage KPIs
20. Shrinkage Reporting