Capacity planning 💥 | Weekly wise Inbound | WFM Important Interview Questions

Capacity planning 💥 | Weekly wise Inbound | WFM Important Interview Questions
This video is important to understand how to calculate on phone hours, break, agents with shrinkage, occupancy. Simple calculation and easy explanation.
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[poonamsethi]

Good work, thanks for putting up valuable content about WFM

[relaxationofsoul]

Out standing sir, Really explained the concept in a simplified way
Than you sir

[ramazkutateladze]

Well done mate! keep up the good work!

[mkfupmics]

Thanks for your great explanation. Do you have a published video explaining how to use Shrinkage, Occupancy, AHT in order to prepare or specify the required manpower/agents per interval?

[dantamabieli]

How do you calculate how many calls an agent can do in an 8 hour shift, with 3 x different AHT - AHT 1 = 30 Minutes, AHT 2 = 60 Minutes, AHT 3 = 120 Minutes. Shrinkage is 34%, and contention is 67% Occupancy is 75%

[RajeevKumar-rwnt]

Hi there, I really appreciate your efforts and time...just need to know how you calculate *Agent Call per agent*..Van you rephrase how you got 3600 seconds figure.. What figure you multiply with in order to get 3600? Thanks in advance for your valuable support....

[jithinjoel]

Informative video, Is it possible to share the excel sheet?

[sahilrathi]

What is occupation where did we get its reference

[BURAKERASLAN-bt]

Hello,
What is the reason for determining the occupancy rate as 80%?
What should we pay attention to when determining this rate?

[saifvillers]

Just had a confusion, Capacity Planning & Resource planning are same thing ? And what about Seat Planning ? please help.

[yeschandramani]

Should we not add the calculation here for week off also
As I wanted to know how may heads We should hire (for this simulation?)

[nirmalagrace]

Hi want to know how to do the capacity planning for outbound calls for the using inbound agent

[mohamedbesses]

Dear, thanks for your support, but if we include the SLA 80% & Service time 60 seconds what about the required

note: i use the Erlang C formula and the required with shrinkage the occupancy will be around 34% so when i decrease the AHT to 150 seconds and keep the other factor the required will be avg. 101 agnets

so seeking your support

[badihf]

What if we work 7 days a week with 11 hour shift but each agent has 8.5 hour shift and works 5 days?

[yeshwanthn]

Hi
Are there any courses to learn Planning, forecasting and scheduling/Rostering for WFM?

[HughHolmes-dh]

Perez Angela Miller Thomas Martinez Donna

[adwitiyamukherjee]

How do we derive shrinkage at 15.33% and not any other number. Please share the calculation

[EricGibbs-yu]

Allen Timothy Brown Michelle Lee Sarah