How To Calculate FTE Requirement💥| Full Time Equivalent | WFM Interview Question | Call Center

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How To Calculate FTE Requirement💥| Full Time Equivalent | WFM Interview Question | Call Center

This video talks about simple calculation of FTE calculation with components or metrics like working hours in a day, working days in a month, Time available etc. Important WFM interview questions.
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Thanks for the video, simple and nice.

Afza
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Hi sir. Is this calculation includes occp and shrinkage?

diptip