Why You Should NEVER Use Toast POS

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In this video I'm going to share with you the reason why you should NEVER consider Toast POS for your restaurant POS system. It has nothing to do with their technology. It's their ethics and morals that has me hitting the brakes, turning around and running for the hills. Find out why.

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[jeffreyspringer]

Thank you so much for the video on toast. You saved me from making a huge mistake

[klinemotorsportssimracing]

I am one of those customers. I just left them. It’s terrible. Don’t even get me started.

[DaveAllredTheRealBarman]

UPDATE: Almost immediately after the release of this video, I learned that it was announced a few days after the article that Toast has retracted the fee they implemented. Hooray! It's rare that angry public outcry gets any results, so chalk one up for the good guys. Nevertheless, I am keeping this video up because though I appreciate that they retracted the fee, I'm certain it was more to avoid public persecution than because it was the right thing to do. As I mention in the video, this isn't the first time they've been called out for shady tactics, and the fact that they thought it was ok to add this fee in the first place reveals who they are as a business. I still believe you should STAY AWAY. Cheers.

[yszmufc]

Thanks for this info. After this vid, I cancelled my meeting with Toast.

[mikenewlin]

Toast has the best product with the worst customer support and service possible.

[connie]

I think the worst is TouchBistro, just left them for Lightspeed

[DougKinnison]

Interesting video. Based on timestamp 4:50, I'm curious about your take on tipping at restaurants. Maybe you address this in other videos but this is the first of your videos I've seen.

[Mike-fgcj]

If you are paying a flat rate for processing and not an interchange rate plus transaction fee you are getting taken for a ride. Toast was a no go for this exact reason.

[scottwilkins]

Toast is still a problem. They can't handle larger chains properly, their payment system is not secure, and their service goes out of service often. Still stay away.

[seharris]

How can I connect another tablet to Toast for my barista without having to buy another KDS or Go2...I need a third device and there's got to be a way to connect via Ethernet, etc.

[-.TS.-]

I reviewed the most recent Toast Financial statement 10k for 2022. In short, what they are doing is similar to what the restaurant industry does with tips. Moving cost from the restaurant to the customer. Quick summary of their financials:
They have been at a net loss since IPO, but they have been rapidly reducing losses the last 3 years. Reduction does not seem to be due to this added fee, since their margins are similar but rather due to volume (economies of scale). The conclusion is that they passed on the cost from the customer (restaurants) to the end user. I.e how tips work

[channelsTX]

OMG, Its too late for me. We got Toast and for our restaurants. We had to close the Restaurants ( 2 ) because the City decided to build the Road and ruin our business . Now we are stuck with them 7 months after We are still trying to cancel the contract and they keep billing . We don't know what to do. Also what do you do with the equipment ??

Good job for calling out on these companies in un ethical fees. This is the same thing with door dash.

[pauletxeberri]

I think the customer rear facing display on Toast is a joke! They honestly found the smallest screen for customers to look at and the whole system seems like a toy. I've been placing POS systems for 8 years and there are so many better systems out there.

[kevinkdny]

Yes, I totally agree ! Watch out the hiden fee guys

[MaskulineMale]

They’re bringing another definition to POS company. How can they have 30% of the market share and be @ a loss? It’s like they have no good business management skills. Seems like it’s ran by ppl that should have just been employed as software developers; not every geek can manage a business.

[Joedon]

If you could design a 100% perfect POS (assuming the business behind it is ethical), what would you change/include in it compared to whats currently available and why? I have a background in tech and am considering a startup with a buddy that owns a few restaurants and is not a big fan of Toast either. Trying to gauge if there’s a big enough demand for something new though - any thoughts?

[V.Z.]

You confused me a bit. I am a consumer. Anyone that patron's a diner/restaurant is a consumer. We're consuming. You are the Client. The restaurant is the Client or Customer if you will.

[paulpolizzi]

Thank you, that one just got toasted lol, looking for a good Bakery POS that has a strong inventory management and ingredient tracking you come across any? have you done Lightspeed POS?

[Amanda_mama]

Thanks for the video. My fiancé’s restaurant just got the toast system about a week ago. They went from the aloha system to toast. Employees are realizing that there’s a 1% fee on all checks even if there isn’t a 20% gratuity for parties of 5 of more. Managers don’t know either and they’re going to talk to corporate. Numbers aren’t adding up right and now you can’t even see how much tips you made for the night to keep track of it. You can only log in and see how much your check is. Not sure if it’s toast or the restaurant but it started when the system was changed. Any advice?