iPhone Can't Hear Calls Unless On Speaker? Here's The Fix!

David & David explain how to fix the problem when you can’t hear calls on your iPhone unless you’re on speaker.

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0:00 Intro
0:07 About The Phone App
0:24 Try A Different Device
0:57 Remove Case
1:16 Screen Protectors
1:34 Restart iPhone
2:11 Turn Off Bluetooth
2:37 Clean Out Earpiece
3:04 Clean Out Microphones
3:45 Clean Out Charging Port
4:08 Check Call Audio Routing
4:35 Turn Off Phone Noise Cancellation
5:30 Update Your iPhone
6:27 DFU Restore
7:21 Repair Options

The first thing to try when you can't hear calls on your iPhone unless you're using #speaker is to try making the call through another device, like Bluetooth headphones. Once you've made the call, try transferring it back to your iPhone handset.

If this works, your iPhone probably has a software problem. If it doesn't, try taking your iPhone out of its case and removing your screen protector. Either one of them could be obstructing the microphones on your iPhone. Those microphones work together to cancel noise when you're on a phone call.

Next, try restarting your iPhone. This can fix a minor software on your iPhone. If you still can't hear calls, check to make sure your iPhone isn't paired to a Bluetooth device. It's possible call audio is playing through that device rather than the earpiece on your iPhone.

Lint, gunk, and other debris could be obstructing the earpiece or one of the microphones on your iPhone, so clean them out with an anti-static brush or a brand new toothbrush. It's a good idea to clean out the charging port too, as any build-up could trick your iPhone into thinking that headphones are plugged in.

Two iPhone settings could be causing the problem when you only hear calls when using speakerphone. First, head to Settings → Accessibility → Touch → Call Audio Routing and make Automatic is selected.

If you have an iPhone 12 or older, head to Settings → Accessibility → Audio / Visual and turn off Phone Noise Cancellation. If you have an iPhone 13 or newer, open Control Center while on a call, tap on Mic Mode, and select Voice Isolation.

Another way to fix a potential software problem is to update your iPhone. Since #Phone is a native app, it can only be updated through iOS updates. Head to Settings → General → Software Update to check for a new version of iOS.

The final step to completely rule out a software problem is a DFU (device firmware update) restore. This is the deepest type of iPhone restore. Every line of a code is erased and reloaded, and a fresh version of iOS is installed. Make sure you have a backup before restoring your iPhone!

If you still can't hear calls on your iPhone unless you're using speaker, there could be a hardware problem, especially if you've recently dropped your iPhone or exposed it to liquid.

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[gispeter]

Thank you for your help! The problem I’ve been having is that I can hear the caller better when I use the speaker, but the caller cannot hear me much. Thanks again!!

[tauhkcaj]

This was so helpful. Turns out the screen protector I had on my phone was ruining my audio, and after watching this I realized I needed to take it off and it fixed the issue.

[renemorales]

David & David. Thanks for your service. I wondering about complaints from iPhone, breaking up, not disconnecting the phone call, lately. In my case, I have been working with AT&T for fixing it. So far there was a setting change to do the reception better. Internet improves a lot with a new router… so far so good. I trust these expensive devices. Excellent report on bugs, Thanks 👍

[GINGERPRICE-tp]

I have an apple SE 1st Gen phone that I could only use air pods to call my husband with. This video corrected my phone because ...
I had settings "phone routing "misdirected to "speaker" instead of "automatic".
This video is a gift of heaven to me. Thanks !!! as I now don't have to carry around an air pod to feel safe .. I can now speak into my phone!

[fastlane]

You guys are the best! You have fixed my phone so many times😂

[colintaylorful]

Half way through the video and it WORKED!!! Thank you guys I thought I was going prematurely deaf … the grey I can take the hearing loss. I need my hearing!!! 😂

[shirinejolaine]

Thank you so much! For a period of time, I thought I was losing my hearing. Once I confirmed my hearing was good, the next step was to take my iPhone to Apple for a check up. I am glad I went to google asking about this issue. Your video came up. Now I can once again hear callers on my iPhone.

[cjptv]

Great video. I had issues with my volume and I did everything that was told in the video and my problem was fixed. Amazing job gentlemen.

[pshiffman]

OMG, thank I had tried everything, and then decided to remove my nifty screen protector, and VOILA!!! The volume was so loud, I had to turn it down. You're my hero 😀😘

[christa]

Please recommend the iPhone 12 or over setting option the audiovisual please make sure that the people with lower numbered iPhones also do that the A/V thing that you asked us to do worked for me

[Ed_Gotti]

Bro, no cap, I lightly sucked on the ear piece, pause, while playing this video and it fixed the problem! 😂 🤣 😅

[yasmanygamboa]

I did everything and didn’t fix my issue. I can’t hear calls at all unless I put it in speaker. I’m annoyed because it’s not the first time that iPhones start acting weird once the launch the new version. 🤔

[jeybnxh]

thank you very much it was the freaking screen protector!

[yvonnesantiago]

You help us out a lot. Excellent video.

[ericsrightboot]

Screen protector removed… no difference. Now no screen protector 🤦‍♂️

[bertoabarzua]

Don't have an iphone but you guys are different from the other guys. Great video.

[thomasreid]

Thx. Was interfering with my hearing aids. Turned off Bluetooth. It fixed it. Thx.

[nghdbip]

It's not a hardware or software issue. It's an Apple issue. THEY decide when it's time to replace your phone. I have an 11, and 2 people I know have 12's and we all have the same problem, it's extremely difficult to hear a caller. Mine started a year ago, then the other's phones started about 2 months ago. I've tried everything to fix it, numerous times. It's not the phone, it's Apple deciding that it wants my money for a new phone. Which is why I'm finally going to make the jump to Samsung

[trainerpritch]

The screen protector was my problem... I'm shocked. I've had that screen protector on since release day of the iPhone 11 Pro Max. Never had any real audio problems until recently and I was blaming it on a software update. I just assumed since it was on there for over 4 years that it couldn't be the problem. My mind is blown.

[renatamedina]

Hello guys! If I proceed with the DFU Restore, will this affect my I-Cloud info? Just want to make sure this will not happen in any way. Thanks!