Elevating CX: The path from journey mapping to Journey Management

Strategies to unite teams through journey management: practical advice on how journey management can be implemented at enterprise level.

Don't miss this jam-packed session about how to bridge the gap between business objectives and customer needs using Journey Management.

Our all-star lineup shared their firsthand experiences putting CX at the heart of business strategy:

-- Jochem van der Veer, CEO and Co-founder at TheyDo
-- Martin Palamarz, CXO and Co-founder at TheyDo
-- Florian Vollmer, Service Design Lead at Autodesk
-- Jérémie Boudet, Head of UX - Pro platform at ADEO Services

Take the free Journey Management Maturity Scan here 👇

🗓️ Webinar recorded on November 28th, 2023, 17h CET. With the collaboration of CX Network.

#JourneyManagement #EnterpriseTransformation #CXExcellence

0:00 Intro
06:00 What is Journey Management?
11:29: The Journey Management maturity scale
12:20 The 6 key pillars of journey success
14:40 The dimensions of Journey Management - real-life examples
17:42 Florian explains the superpowers of TheyDo’s Journey Management system
20:58 Jérémie talks about how designers from different departments can collaborate on journeys
25:30 Building the bridge between CX and UX
26:20 When to work on Journeys asynchronously, vs. in workshops
29:40 Which dimensions are most challenging to get right?
32:00 Proving to leadership that Journey Management works
35:40 How to move from a project mindset to a management mindset
37:28 Q&A

[parljohnson]

I don't see the link to the journey management scan?