Why You Should Never Use the Feedback Sandwich - swap to the Feedback Burger

The Feedback Sandwich is the first method many managers learn for giving feedback. But it's deeply flawed. However, with one simple modification, it becomes powerful... It becomes the Feedback Burger.

Watching this video is worth 1 Management Courses CPD Point*.
🔎 See below for details

Feedback
This video is part of course module number 3.8.2
Program 3: Managing & Leading Individuals
Course 8: Feedback
Section 2: How to Give Feedback

Other videos in this section include:

LESSON NOTES
What is the Feedback Sandwich?
Sandwich your negative feedback between two layers of positive feedback
Simple structure that can build confidence in a new manager

Why it goes wrong
We tend to remember the last thing we hear.
So, the bottom layer of the sandwich causes us to downplay - or even forget - the middle layer
Or, people get used to it and see the positives as the shiny wrapping to the bad news

How to make it work: The Feedback Burger
1. Things that went well
2. Things that could be improved
3. Emphasize your support for the person

RECOMMENDED EXERCISE
1. Next time you need to give formal performance feedback, use the feedback burger (2 MC CPD Points)
2. After using the feedback burger, evaluate how effective it has been (2 MC CPD Points)

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RECOMMENDED READING

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MANAGEMENT COURSES CONTINUING PROFESSIONAL DEVELOPMENT (CPD) POINTS
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#ManagementCourses #FeedbackBurger #FeedbackSandwich

[ManagementCourses]

Did you learn about the Feedback Sandwich? I did. And I tried it enough times to realize it just did not work. Luckily, I learned a better way.

[testervideo]

Hi Mike, I am a trainer in Certificate IV in Training and Assessment in Australia. We promote the Feedback sandwich all the time for our new trainers and assessors to use with their own learners about their ability to demonstrate knowledge and workplace skills. I certainly see your point here and am pleased to do so. The burger would be a much better analogy and I think what I have been describing to my learners all this time has been a burger. We conclude the sandwhich with 'an action plan toward reassessment' and an overall comment. So really my feedback terminology should now be transformed to a 'Whopper Burger'. It makes more sense. Thanks for that.

[Knowledge_Nuggies]

Could you make a course about "how to manage everyday situations at work" or "navigating office politics"?