filmov
tv
How to calculate Agents Required in Call Center
Показать описание
This video covers the following topic:
How to calculate agents required to handle call volume
How to factor in the internal and external shrinkage while calculating agents required
How to factor in occupancy while calculating agents required
Do share your feedback in the comments section.
If you have any questions please do share the same.
How to calculate agents required to handle call volume
How to factor in the internal and external shrinkage while calculating agents required
How to factor in occupancy while calculating agents required
Do share your feedback in the comments section.
If you have any questions please do share the same.
0:06:21
0:09:29
0:05:02
0:03:03
0:06:49
0:05:56
0:02:03
1:02:11
0:04:53
0:05:24
0:01:41
0:02:37
0:00:42
0:07:40
0:03:22
0:02:16
0:01:09
0:03:01
0:05:10
0:07:23
0:02:18
0:00:50
0:00:31