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Consumer Rights Act 2015: Why is it important?
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The Consumer Rights Act 2015 comes into force on 1st October. In this short video, Leon Livermore, Chief Executive of the Chartered Trading Standards Institute (CTSI), explains why the Act is so important and how businesses can learn about their legal obligation.
Find out more:
The Consumer Rights Act 2015 will come into effect on the first of October of this year and apply to all contracts you enter into from this date.
It will replace a huge amount of previous legislation and affect every business that deals with consumers.
As it creates major changes in consumer rights, it is likely to generate widespread media attention over the coming weeks and create consumer awareness of the new responsibilities.
For many traders it will require a major review of current practices and procedures – will you be ready?
At Chartered Trading Standards Institute we have created free reference resources on our Business Companion website to help business owners understand the Act.
The new act clarifies and modernises existing law on the supply of goods and services and, for the first time, covers digital content.
From 1st October, the consumer will have clear rights and traders will have specific responsibilities.
For example, traders must ensure that goods they sell to the consumer match any sample or any model the consumer has seen.
In addition, you may be bound by anything you say or write to the consumer before entering into the contract which influences their decision to deal with you.
And if you supply digital content you may be responsible for any damage it does to the consumer’s hardware or other software.
There’s a new, clearer route to follow if goods supplied do not meet the consumer’s rights.
If you supply goods you and your staff need to know more about these remedies and all of the other aspects of this legislation.
In partnership with e-learning provider Virtual College we have created a step by step, online learning course about the Consumer Rights Act for traders and their staff.
Don’t leave it too late. By the time the holidays have been and gone, it will be upon you.
Find out more:
The Consumer Rights Act 2015 will come into effect on the first of October of this year and apply to all contracts you enter into from this date.
It will replace a huge amount of previous legislation and affect every business that deals with consumers.
As it creates major changes in consumer rights, it is likely to generate widespread media attention over the coming weeks and create consumer awareness of the new responsibilities.
For many traders it will require a major review of current practices and procedures – will you be ready?
At Chartered Trading Standards Institute we have created free reference resources on our Business Companion website to help business owners understand the Act.
The new act clarifies and modernises existing law on the supply of goods and services and, for the first time, covers digital content.
From 1st October, the consumer will have clear rights and traders will have specific responsibilities.
For example, traders must ensure that goods they sell to the consumer match any sample or any model the consumer has seen.
In addition, you may be bound by anything you say or write to the consumer before entering into the contract which influences their decision to deal with you.
And if you supply digital content you may be responsible for any damage it does to the consumer’s hardware or other software.
There’s a new, clearer route to follow if goods supplied do not meet the consumer’s rights.
If you supply goods you and your staff need to know more about these remedies and all of the other aspects of this legislation.
In partnership with e-learning provider Virtual College we have created a step by step, online learning course about the Consumer Rights Act for traders and their staff.
Don’t leave it too late. By the time the holidays have been and gone, it will be upon you.
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