Consumer Rights Act 2015 - What are the compliance challenges for in-house lawyers

Webinar and Q&A - March 2016
Please click on the time to be taken to that part of the discussion.

1. We supply primarily services but also goods under the same contract. What happens if the routers are defective? Can the consumer also terminate the services element? [01:22]
2. We sell tiles for indoor flooring online. We sometimes get emails asking about suitability for their use outdoors. Are we at risk if we do not respond promptly? [03:06]
3. Our products have complex pricing structures. How do we ensure all pricing and other “core terms” are sufficiently prominent to be exempt from the fairness requirement? [05:42]
4. Under the CRA 2015, is the right to reject affected if the consumer got a faulty washing machine repaired by a third party not connected with the retailer and the repair did not work? [15:15]
5. My mobile phone insurer says that any repairs are only guaranteed for six months – can they do this? [17:52]
6. Given that it is now a term of the contract that digital content must match its description, how do we deal with updates? [22:18]
7. We host a website from which consumers can download (free of charge) an app to help them design their kitchen. Does the app have to meet the quality standards? [25:08]
8. Live questions [28:08]