Toyota reveals what will save established legacy car brands from China

Toyota reveals what will save established legacy car brands from China

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[electricviking]

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[wss-sf]

I live in Australia and never go for repairs or service to my car brands dealership as they rip you off massively. All the Chinese new brands have to do is make spare-parts, diagnostics and repair instructions available to all registered independent mechanics and repair centers.

[donaldbucher]

Most Americans hate going to dealers for service. They overcharge and try to sell you work you don’t need.

[daviduliana]

Who has a good dealership experience? Buying a car is like getting into a street fight, and getting your car serviced is like getting mugged. Dealer Experience!???

[panyaboonc]

Before, my wife drove a Toyota Vios and I drove a Toyota Corolla. 2 years ago my wife wanted to change her 8 years old Vios and not sure what to buy for her new car as she wants to drive something different from Toyota. Her friend recommended her to try BYD but at first she was hesitating as she not sure of Chinese car.
So her friend went with her to the BYD showroom and the salesman asked to try. After her first try on EV car, BYD Dolphin she was so happy and came to discuss with me. Then I told her if she likes it, just go for it. Now after driving for 2 years she said she will be ever go back to the ICE vehicle again. And I am changing me too in 2 months for BYD Seal. Beautiful car and comfortable too after my test drive.

[yttean]

Notice this: All the Chinese manufacturers sell DIRECT to consumers hence bypassing the dealer channel which takes up a chunk of the profit margin. That's cost savings for consumers and also improves profitability of the manufacturers.

[rasullramad]

TOYOTA IS BULLSHITING. They are panicking. Honda, Nissan and Mitsubishi is in trouble. I can see it happening in Indonesia. They are playing the "oh the resale value is higher than the China cars" .. it's not working anymore. The buyers are getting smarter. China cars are up there in premium quality

[charrin]

When I was a kid in the 70's, electronics were what the Japanese were famous for building- TV, Radios, eventually VCR, walkman's- I would have never guessed that the country that invented the hybrid automobile would drag its feet so much on going all electric. It's very puzzling to me....

[allanoas]

Toyota, if they were around in 1900, would have said “All we need is a network of stables doing good service re-shoeing horses, and greasing wheel axles….the horse and buggy is all the customer needs.”

[ladygracienyc]

It's nice to have a convenient dealer network to take my car in for maintenance and repairs. It's even nicer to not need to take my car in for maintenance or repairs because its electric

[nickmcconnell]

I'm sure Toyota must be right. Just like all those Brick and Mortar stores were able to give better service and not go out of business when Amazon came along.
Oh....wait....

[elmalasiano]

Toyota is having a "Blackberry moment" or a "Kodak moment", or both. In Malaysia, BYD partner with a well established company for showrooms and auto shop. No point in investing heavily in infrastructure when your touchpoint with clients is usually once a year. "Good old fashion customer service" for me starts precisely in not having to go to the shop!

[killaquansta]

I dunno about the rest of the world, but as a Canadian I can say, screw dealer networks. Firm online price with no junk fees

[elboon_]

Sam, I live in Germany and work for a battery company that used to sell only Korean batteries. I still hear in 2024, from my colleagues, who kept saying “ah… Chinese batteries are low quality, they don’t provide software…they don’t provide service…”

And now they are laying off people. 😂

[pinotnoir]

The last time we were in a dealership we were leasing a car for my parents. It got so bad with the salesman my wife stood up and took my parents to the car, without saying a word. She was so angry and insulted by the lowball offer for their trade in. Next thing you know, the manager ran out to our car, opened the door and begged my wife to come back. She screamed at him and slammed the door closed. Well, I stayed and ended up getting the best deal ever - thanks to my wife being tough! LOL

[ferfromla]

With all the competition in China, who would think they ignore customer service? Why assume that they don't know what they are doing? Instead, better to believe they do and add to that better pricing, quality cars, and continual improvement. I would take them seriously as my competition. This reminds me of what happened to American car companies when the Japanese started selling cars in the US. They laughed, and in the end, the Toyota and the rest laughed all the way to the bank.

[shopfittings]

Hi Sam,
Funny story I went to a Toyota dealer in Melbourne to test the bz4x and the salesman would not let us drive it as he started telling us stories of how he gets headaches from being in EVs. I told him that my 2019 Tesla has been nothing but wonderful for 5 years and he wouldnt hear it telling me another story of how much money his friend lost on his Tesla. I asked him if he had a tin foil hat and he ignored that I think with salespeople like that Toyota is doomed

[mkashay]

My God, it is my mission in life to avoid the dealer at all costs. Dealer footprint. LOL

[dzerres]

The best part of EVs is that there is no requirement for a dealer network. Tesla has delivery centers - no need for "dealers". Yes, those centers do have some service functions but if its anything like our 5 year old Tesla Model 3, we've never needed any service. We bought a Cybertruck 5 months ago, took delivery at a delivery/service center and we haven't needed to return.

[drwisdom]

The "dealer network" is a minor advantage at best. The real differentiating issue is whether Chinese vehicles are safe and aren't unfixable garbage like most cheap Chinese products. If Chinese vehicles are decent that would be great. But just saying they are "quality" isn't good enough. It has to be proved.