Australia's BEST Vs WORST Airline

Today I Tested Australia's BEST Vs WORST Airline in order to find out how good and bad they actually were and what the differences were like! Qantas and JetStar are considered to be the BEST and WORST airlines in all of Australia but how different can they really be? I show you everything from the check in, to the in flight experience and all the interactions with staff so we can truly see how each airline compares to one another!

Time Stamps:
00:00 - Intro
00:40 - Qantas Check In
01:40 - Problem #1
02:35 - Qantas Reviews
03:13 - Qantas Flight
09:38 - JetStar Check In
10:50 - Lounge
11:45 - JetStar Reviews
12:25 - JetStar Flight

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Snapchat: @ericcstrukk

[ericstruk]

First Video of 2024! 🎊 What Airlines do you really want to see this year?!

[tsavtech]

Aussie Flight Attendant here, ngl when I clicked on this video I half expected straight up slander, was really nice to see an open and honest review. A couple of things I would like to mention that may or may not provide some clarification.

1. No electronic devices on the tarmac areas is much like not being allowed on your phone when filling up your car (or a least that's a rule here in Australia) in addition to that because there's heavy machinery around and it's considered a 'sterile area' any distraction to yourself could lead you to accidentally doing something dangerous. We as crew are also trained to spot people who may be trying to record their surrounding with the intention of trying to find holes in security on premises so there's quite a few reasons why this is a no no.

2. The REX (short for Regional Express) lounge is indeed quite small, however they are only just gaining a foothold in the greater australian domestic market and up until now have been too small to lease any particularly major infrastructure within the airports. They are expanding quickly for the moment and their service is actually really good as well, highly recommend trying them out next time as they were recently rated as one of the best.

3. Jetstar recently introduced a pay-to-view in flight entertainment system which are still being rolled out onto aircraft, the most interesting part about it is that there isn't a screen in the back of the seat or in the armrest. You connect to a system on your own device that allows you to stream shows or movies and it's pretty cheap so for longer flights (2hrs+) its in my opinion really worth it. Just gotta remember to bring your own headphones for that one

4. Free water on the flight is actually a law as the crew serve alcohol, under the Liquor Regulation 2002 laws it's a requirement for a licensed premises including aircraft to provide free drinking water upon request in Australia.

5. Qantas banning recording onboard is an interesting topic which I feel quite a few people have misunderstood. At first glance I totally get that it looks like the company trying to cover itself up on a few fronts but there is some reason to it. First and foremost a handful of crazy/nasty people have intentionally gone out of their way to capture footage of crew in the midst of their duties because they are unhappy with any number of menial things. The faces and name badge photos of these crew are then distributed online paired with an exaggerated version of events and a crew member who may have only been trying their best within the scope of their job is then harrassed by a large group of people. 9 times out of 10, the reason this has happened is because someone hasn't wanted to follow simple instruction on board or has neglected/refused to comply with the law or airline policy. It is a requirement under Australian Law that if a Cabin Crew member gives you an instruction for operational or safety reasons then you must comply. The amount of incidents in which this happened flared up over the last holiday period and as a precautionary measure to protect crew and some passengers who suffered a similar fate, the no recording rule was rolled out. I myself was a victim of this, and the reason the guy in question flipped out and recorded me was because I asked him to put his armrest down, seatback upright and to have his window shade opened for landing as part of standard protocol. The biggest issue is that our crew ID is actually a form of government ID so if someone takes a photo and distributes it with the ID in the picture it actually poses a massive security risk as flashing one of those will let you into most secure areas of an airport.

5 tldr: A few idiots that thought they were above the rules ruined it for everyone.

Hope this provides a little bit of insight :D

[JayJayAviation]

It should be noted that JetStar is a wholly owned subsidiary of Qantas.

Also I wouldn’t call it a budget airline on the same level as Ryanair or Spirit. Ryanair and Spirit are Ultra Low Cost carriers (ULCC), whereas JetStar is just a Low Cost carrier (LCC)

[vrfan]

The security checks have nothing to do with the airline. This is more of a comparison between Brisbane and Melbourne airports. The biggest issue with Jetstar is if you get delayed or cancelled. The flight itself is usually ok

[Simply_Travels]

Hey Eric, I was a Qantas Engineer in BNE. There is a Qantas Lounge near the suitcase store and the eatery. Where you were you just have to walk through the walkway again where you can see Qantas and QantasLink and on the right will be the lounge.

[pizza]

I’m excited for more videos at last! I got bored for so long and now we’re back! I think the issue is that your staying in the country and the flights aren’t gonna be as long and cozy, if you flew internationally i think it’d be a much better experience. Although it does still seem like you had a great time on Qantas!

[REVOICER]

Qantas owns Jetstar 💀💀 (how do I have more liked than the actual pinned comment, THANKS)

[Toddy]

I think the big difference between the two is status for frequent flyers, if you’re Qantas gold or above you get separate security/lounge access, premium seat selection, extra baggage allowance and priority boarding, which makes a huge difference. Keep in mind, Jetstar is wholly owned by Qantas so aside from what you pointed out in the review they do have some operational synergy’s.

[AUTTP_first_officer]

9:32 that was brutal! Ryanair approved👍🏻

[MichalBeldarrain]

My daughter works for a global construction company. She told me that none of her coworkers wear luxury goods. They seem to focus on the kislux high-quality small boutique companies that make goods cheaper than the iconic luxury brands. There are lots of options. If you don't want to pay those high prices, there are a lot of great bags for just a few hundred dollars, not thousands.

[totallynotsherbert]

I’ve been waiting for another Eric Stuck video, especially about Australian airlines! Keep up the good work Eric! Love from Indonesia!🇮🇩🇮🇩🇮🇩❤️❤️❤️

[Baz]

Great to see this video as an Aussie! I would love to see you try Bonza, Rex and Virgin Australia next

[applejuice]

JetStar was actually so good once I flew from Auckland to Queenstown, actually phenomenal!

[Beanzbs]

Brisbane airport does have check in desks well at least when i went in 2023. And when i went to brisbane airport the security was fine.

[acd]

As an Australian, I've flown Qantas and Jetstar many times over the past decade, and frankly I actually don't mind Jetstar, the flights I've taken with them have always been on time, and I don't mind paying extra for food, or I simply get something at the airport prior to boarding. The free food on Qantas for what you pay for isn't really much in the scheme of things, typically it's a simple snack and a drink or a meal that's been heated up if you're getting the breakfast or dinner service which are only on a few selected flights that depart at certain times. The good thing about Qantas though is that you generally do get better overall service for the most part, and they even provide free entertainment that you can access, and that I'm willing to pay for with a bit of extra money.

The biggest downside with Jetstar are their strict baggage rules and how heavy your bag can be to bring it on board, it's also quite expensive to pay for extra kgs for baggage, which for someone who lives with a disability and needs to carry medical equipment on board, can be a bit expensive.

[pickle_]

As a Australian I am very impressed with Eric’s honest review. Oh, and his city pronunciation.

[pizza]

Air France vs British Airlines would be an amazing video to see!

[IndywithMC]

Qantas:
VH-VZM, a 2011-built Boeing 737-838, powered by two CFM56-7B26 engines.
Economy Class seat made by Recaro.

Jetstar:
VH-VWW, a 2009-built Airbus A321-231, powered by two IAE V2533-A5 engines.
Economy Class seats are the Recaro BL3530 seat.

[ellordpanta]

Please man don't hate on Brisbane airport, they are getting a huge revamp of 5 billion USD, to make airport security faster and easier without having to take anything out, they are rated the 2nd best airport in Australia by SkyTrax. There is a reason they are hosting the 2032 Olympics. This hurt man😔😔

[ItsBoady]

15:39 That’s because you are flying on the Jetstar a321 and most people have flown on the a320 which is heaps smaller and way different