Astro A50 Headset Firmware Update Troubleshooting (Headset Not Working)

Here is the link for the other guy’s video:

Let me know in the comments of this works for you guys or not. I believe the issue has something to do with the update from April of 2022.

[deetwothreetv]

Yooo So To Everybody Try These Steps Mines Updated Using My Device’s App Store Version Of Command Center BTW

1.Hard Reset off and on base station (Try Both)

2.Delete And Reinstall Astro Command Center From (Astro’s Website And Your Device’s App Store)

3.Try Both Versions But Make Sure To Close The Other Before Trying The Other Version

4.Like He Said If You Get The Pop Up It Won’t Work It’ll Fail At Step 4 of 4

5.Open Your App Store Version Of Astro Command Center and You Should Get The Update Now Next To The Headsets Information This Will Finally Update You Headset

[dougdorst]

I had the exact problem using my Mac. Unfortunately, I didn't have the luck you did but I got it working using a PC laptop and the Microsoft Store version of command center. Thanks for being the only one out there addressing it from the Mac perspective. Great video. May not have worked for me but process of elimination and all of that. Its unforgivable this issue still exists.

[Byre]

3h to fix my headphones and I found your video and in 5 minutes they were fixed, you are a booosss

[jonathangomez]

So I've had this same issue for over a YEAR with these fucking things and finally decided to give it another go at fixing them and your video finally helped me! I did a ton of research and nothing else worked until I came across your vid. Had the same issue, even down to having a Mac when ALL the other fixes, people used their PC.

So I did the same thing that you suggested. The only thing different I did was that when I opened ACC and the pop up showed up with the Firmware Update Detected, I opted for Yes and as soon as it began updating I unplugged my base station from my Mac. Then I hard reset the the headset via the Dolby and Game buttons, set it back on the base station and sure as shit, the update failed and the pop up went away and I was able to see the "Update Now" button you mentioned near the word "Wireless". Clicked on that and the update started, took less than a minute to finish the 100% and now this bitch is running FLAWLESSLY!

Over a year I've been stuck with these bricked headphones and nothing worked but your video! Thank you so much!

[basedroots]

THIS ACTUALLY WORKED THANK GOD AND IT WAS THAT LAST BIT OF INFORMATION ABT HARD RESTTING THE HEADSET AND THE BASE THEN CLICKING THEM BUTTON TO UPDATE AT THE TOP 🔥🔥🔥🔥🔥🔥🔥

[johnnygarvin]

You just saved me from throwing my headset into the wall. Thank you

[i_am_robke]

bro I spent 3 days working on that firmware
I came across your video and it works again, thank you for this video ❤❤

[cjownzu]

finally solve my problem too for months that my headset wont work! thanks bro! life saver!

[kylestouffer]

Still getting big firmware update box. Can’t get around it and it gets to 4/4 75% then fails

[nandoq]

Broo! Thanks!!! You saved my gaming life i was stuck in bootloader mode after that when it was about to fix it the app wont recognize the headset and you get stucked and right there i used your method of hard reset while on the base and then i disconnected the usb out of the computer once i plugged it back on the screen went away and it let me just update the headset only while using the left upper corner like you said amen!!!

[Ghosted_Guy]

I had the issue where it wanted me to re dock it after in bootloader mode trying to update. Just unplug cable from computer and plug back in. Don't remove headset. Then I was able to update by clicking update firmware in command center and it worked. Thanks for the video.

[jeremiahwitt]

I've tried everybody I can think of and your the first one that I found with a way to fix my headset. Thanks bro!

[aaroncorea]

YOURE THE GOAT. Been trying to fix these headset for the past 3 days.

[luisortega]

👋 I just want to say thx for making this video. I almost gave up and was going to toss my head set but I did exactly what u said and was able to update 👍🏻

[SportsDomENT]

W video!! Mine finally gave me the option to update after hard resetting while the headset was docked. Thanks!

[JCORTEZ]

21 SEPT 2023, Just fixed my headset doing exactly what you said and it works. Thanks G

[motanicolas]

thank you man, i've tried everything and this points that u was remembering was the most important insight. I did exactly what u said and then it worked

[tntfale]

man u are great, ive just fixed mines i was about to cry i really like this headphones great info

[josexgonzalez]

Good job that really work doing the hard reset on the base of the headset

[philm]

Dude you are a fucking wizard . The exact thing you said with the whole screen not being covered and the update now button being there. It’s trial and error to get there but when you do it works! Just make sure it shows the update now and do it and headset will work!