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Customer Service Tips - The 5 P’s
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Customer Service Tips:
The most successful brands are often those with the best customer service, not the best products. Thus, customer service is key to success!
Here’s 5 P’s of offering great customer service...
Prepared - Come to work prepared to serve. Know your stuff so you can provide real value.
Professional - Always be professional is how you act, speak, write, look, etc. You are the brand!
Positive - No matter what is happening in your outside world, start work upbeat and cheery. Smile, make people laugh, have fun!
Patient - Hear the customer out, don’t cut them off, allow them to speak, don’t get frustrated.
Proactive - Communicate proactively, get ahead of problems before they start.
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Marketing 360® is the #1 Marketing Platform® for Small Business. It has everything you need from design, to marketing, to CRM. Powered by Madwire® - voted one of the Nation's Best Places to Work by Glassdoor in 2016, 2017, and 2018!
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Follow JB Kellogg's Leadership Content:
The most successful brands are often those with the best customer service, not the best products. Thus, customer service is key to success!
Here’s 5 P’s of offering great customer service...
Prepared - Come to work prepared to serve. Know your stuff so you can provide real value.
Professional - Always be professional is how you act, speak, write, look, etc. You are the brand!
Positive - No matter what is happening in your outside world, start work upbeat and cheery. Smile, make people laugh, have fun!
Patient - Hear the customer out, don’t cut them off, allow them to speak, don’t get frustrated.
Proactive - Communicate proactively, get ahead of problems before they start.
---
Marketing 360® is the #1 Marketing Platform® for Small Business. It has everything you need from design, to marketing, to CRM. Powered by Madwire® - voted one of the Nation's Best Places to Work by Glassdoor in 2016, 2017, and 2018!
Follow Us:
Follow JB Kellogg's Leadership Content:
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