Why Customer Support Is Important: 9 Tips to Elevate Your Service

Today we’ll talk about 9 Tips To Improve Customer Support. The tips I will mention today will help you quickly get your customers exactly what they want. Here there are:

1️⃣ Know your customers
You need to be able to read your customers with two monitors in between you and them. And after really getting to know them, you’ll be able to personalize the conversation with them more and more. You see, the key and ultimate goal is getting to know them as people, not buyers.

2️⃣ Understand what your customers really mean
3️⃣ Know your product
4️⃣ Have scenarios for the most common issues
5️⃣ Don't speak like you're having tea with the Queen
6️⃣ Shortcuts are your soulmate
7️⃣ Get a second lifeboat
8️⃣ Make it easier with tools
9️⃣ Don't be MIA on social media

So, those were the 9 tips on how to improve your customer support. Now, it’s your turn to bring them into action. See you soon!

00:00 Introduction
00:40 Know your customers
02:09 Understand what your customers really mean
03:43 Know your product
04:26 Have scenarios for the most common issues
05:17 Don’t speak like you’re having tea with the Queen
06:19 Shortcuts are your soulmate
06:44 Get a second lifeboat
07:09 Make it easier with tools
08:07 Don’t be MIA on social media

#customersupport #customercare #support

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ChatBot allows you to automate communication with your customers. HelpDesk is a powerful online ticketing software. And KnowledgeBase... you'll never guess: it enables you to share knowledge with others easily and quickly.

However, it doesn't stop there! You can expand our software functionality with additional integrations: Google Analytics, Facebook Messenger, Mailchimp, HubSpot, Salesforce, and many more. All this to give you the perfect tool to communicate with your customers.

PS. We know that’s a lot. We’re pretty proud of that.