What Xfinity Doesn’t Want You To Know🤯

[spammerscammer]

Except none of the people on the phone care or even speak English. Theyll just cancel your account out of spite.

[anthonyg]

I tried and I ended up canceling bc they just said “ok”

[Theundying_oof]

"Id like to cancel"

"sure"

"UHHHH" ***runs out the store***

[KINGMAINE]

They goin hang right up like okay sorry to hear that 😂

[SoyElOsoo]

as a former xfinity employee this is a bullcrap hahahahahaha xfinity most of the times have most competitive prices and if they offer you something better is because they are always creating promos, not because you threat on leave, actually we don't care if you leave and probably if your bill was high is because your promo expired and they offered you a new promo, which is going to expire again in 12 months, my best recommendation is just to call and ask about new promos, you don't need to be an asshole with threats and talking "hard" to the representative you speak with, they don't modify pricings, even managers don't do.
they do not offer you the lowest one at first because anyways you were going to ask for something lower and because they could get a commission with the first offer.

[KuhmKnight]

Yeah except xfinity buys out whole areas and makes it so they are the only provider available

[seaturtleyt]

I used to work for Xfinity customer service and i can tell, not all account have the offers.. and the software Xfinity uses is different for different location so you can either get a good offer from a representative and the next moment yo aint getting the same offer from a different rep. Some accounts even have 1200 mbps of speed for just $40 and some get it for a outrageous amount of $116 lol :) but yeah people are pissed off and happy as well.

[pimentejm]

Lol as a comcast sales rep i always offer lowest price theres no incentive in overpricing so if u want something cheaper then ur better off going to a stockholders meeting and pitching in

[bobweiram]

Xfinity Customer: "Upgrade my service or else!"
Xfinity Support: "Call me after lunch! I'm finishing my rice and curry with vegetable samosas and chutney. It has gigabytes of flavor!"

[reglapreisgasgues]

while other products or services go down xfinity goes up in price they are terrible to deal with either over the phone or in person. quick to collect very bad to return. we all suffer xfinity 😂

[shiennie.]

LOL I'm a comcast rep and I'm telling you this ain't real

[guruwu]

I've done it and it works, there's also a "Make It Right" dept and many other things that Xfinity uses to keep their customers. When you threaten to leave all of a sudden great deals start to pour. I was only paying $75 for the fastest internet and best cable package for years because of that dept.

[anthonyturner]

Damn where do yall live?? In California the lowest plan you can get is 150 Mbps which is considered a low tier plan

[Theoriginalmaverick]

Tried that. They just canceled my service.

[Royalone]

Optimum would NEVER do this. I just got off the phone with some dude from Pakistan with a party in the background talking trash to me lol they don’t give af

[Galaan]

Xfinity Employee be like: Like bro! We don't care. 🤣 As long as we get our salary complete. We're good. Hahaha.

Got a lot of friends who work at Xfinity as Tech Support and they always complain with me like they can't modify na prices of Xfinity especially the speed that the customer has. They don't have control with it, yet the Customer talks to them without thinking that they are only a TSR who only do TS remotely. 🤣

[blinnie]

WTF man being an call center agent, you are adding more nightmare

[MadballBaby]

The key for this to work is you have to feel out the rep you speak with because in order to get the satisfaction you need is to have that rep that has a passion for their job and appreciate you as a customer and trust me you will receive that Grade A customer service.If you don’t get that rep try again.Maryland showing ❤

[orlandoturbo]

I had Xfinity Mobile and I thought I was getting the promotion price for iPhone SE 2022. It turns out the promotion was over and I was paying full price for the cell phone. So I took the iPhone SE back and cancel service. Also they tell you your current cell phone won't work with Xfinity but it does. I had a Verizon cell phone and while I was testing out the plan I put the SIM card in my old Verizon phone any it work. TCL phones work on Xfinity. They tell you Apple, Samsung and Motorola only work on Xfinity to get you to buy a new cell phone. When you do a look up for your phone it says it's not compatible with Xfinity mobile that is a lie. It does work with Xfinity mobile. Unlock Verizon cell phones work with Xfinity Mobile.

[josepacheco]

So what I’m getting from the comments is don’t do this and just ask for a promo if your contract ended 💀