Walmart's Self-Checkouts Get WORSE, Paying Customer Ends Up in Prison

The humble self-checkout lane, those kiosks that give customers the employee experience, you know, sans paycheck. Since we last discussed this subject back in March, these machines have continued to evolve not to meet the demands of customers.

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[phoenixflying]

I was using self-checkout at Walmart once and an item wouldn’t scan, so I asked for employee assistance. He came over and manually entered the item number and I thanked him. He then said “make sure you pay for your items” with a smirk on his face and walked a few feet away, but stared at me as I finished my checkout. If I was trying to steal, then why would I ask for an employee to help? 🤯 The real kicker is that as he was watching me, an actual thief was walking out of the store and alarms went off and she ran and got away! 🤣 Way to go Walmart! 🥴

[patc]

So if an item doesn’t scan or you make an honest mistake, Walmart has the power to put you in jail for a $5.00 item. Live cashiers also make “mistakes” and charge you more than what an item costs. Do we have the same power to sue Walmart for millions of dollars if they are charging us for a product with the wrong price?

[Da-Sheek]

Isn't it cheaper for them to pay a cashier 15 bucks an hour than to go through all these lock boxes and self check out billion dollar losses? Are they really this stpd? They will get sued into oblivion if there is no proof of theft.

[ttiki]

I was using self check out. A employee stood beside me watching me scan every item. Staring at me to the point that she wasn't helping other customers. When I was finished she asked me if I was to pay for the bottle that I was "hiding" in my sons car seat. I asked her if she was serious. With a dead pan expression she said, yes you need to pay for that. This was his bottle that had milk in it. I was so angry and confused. Another customer who had been waiting for help, and watching the situation started yelling at her. The manager came over, it was an entire scene. I never go to self check out now.

[That_Guy]

Something annoyed me about the one case where a woman spent 6 hours in jail, THEN Walmart reviewed the camera footage, THEN they dropped the charges. Could they not review the cameras first before pressing charges?

[birdieweirdmom]

As a former Walmart employee... Walmart and I know for a Fact that 70% of their Loss is from Employees!! They made that clear.
Mislabeling, mispricing, misplacing items and out right theft ... So basically...they are 'attacking' the customers because of the employees.

[searchanddiscover]

The irony is that management don’t mind stealing from everyone else.

[jrdavis]

This mess could lead somebody to believe that the mere act of shopping itself may be illegal.

[Drmikekuna]

I was a weekly Walmart shopper, but that stopped when they got rid of all of the cashiers and I was forced to self-checkout an overflowing cart of groceries. They only give you around 18" of space to bag your stuff so you are forced to place the bags back in the still full cart. It is a huge hassle to keep everything straight. The attendant would stare me down (but not help me or give me a solution). The machine would malfunction. The last straw came when I was already tired from shopping their massive store. I then had to self-checkout (no cashiers) while being stared down. Now I'm frustrated and crabby and feel like a criminal despite not doing anything illegal. As I am going out the door I am stopped and they check my entire cart against my receipt! Guess what, I had paid for everything. Of course, no apology. I'm giving them my money, doing their job, and they treat me like I'm a criminal? No thanks, Walmart. I now shop elsewhere unless there is no other option and mostly go to Aldi. Cheaper prices, smaller store (so I'm not tired), super fast checkers, and a huge counter to bag my groceries. They even ask me how I'm doing and give me a smile. They seem happy to have my business.

[Ace_on-_paws]

I was recently falsely arrested for theft through Walmarts self check out . And I wasn't even at Walmart. So between Walmarts security system and the local police they put an entirely fabricated case together & I had to fight in court to prove that I wasn't even there. Something needs to be done about this!!

[Rogue_]

Being a Retal Loss Prevention Manager for over 30 years. Most SHRINK is due to paperwork mistakes in receiving products, shipping, delivery, paperwork, failure to log out damaged goods, and overall POOR Training of employees.

[notmeday]

I'm an older person... I love self checkout and never had an issue. Now I've probably jinxed myself.
Especially after watching this... I might have to rethink this.

[GKNSD]

I've been using Walmarts online grocery delivery service for a couple of years now. And in that time there have probably been 10 or more incidents where they forgot to give me an item that I ordered and paid for. I wonder if I can have them arrested?! 😏😂

[anakelly]

Thieves run in, take loads of stuff and are allowed to run out with their loot. No one stops them.
But, an innocent person gets humiliated and/or arrested?!
Makes no sense.
Arrest the real thieves.

[JUST_ONE_IDT]

When I was a child my mom missed scanning an item under her purse and didn't see it until she was at the car getting her purse out of the cart. She rain back in to pay for it letting us kids in the car. She was afraid of taking it back in as she heard stories before of people taking something back in and the store trying to press charges on them. She never had an issue but mistakes can happen. This wasn't at a self check out this was at a cash register with an employee.

[uetdyif]

When I had to push the assistance button to get the spray paint, when the person would finally show up I said well I don’t need it anymore the train already left

[comochinganconesto]

Notice how if you make a mistake and "steal" something... it's a criminal case and you need to go to jail, court, and pay fines. If Walmart overcharges you for something or doesn't give you what you paid for... well... that's a civil matter that can be resolved amicably.

[audreywashington]

I was totally humiliated at a neighborhood Walmart. The cashier rung up my tissue 3 times, however I never checked or knew it until I got home. I only bought one PKG. Had my receipt, took it to customer service but I was ridiculed by the cashier for not reading the receipt before I left the store. My response was I used to work for Walmart so I trusted them, wrong answer. Stood there for forty minutes while they checked the camera an found out that I was right an then the nice attitude comes into play. Sam's Walmart left the day he died.

[hollywood]

I've never stolen in my life - my momma raised me right.
Well, I am banned for LIFE from my local Walmart for walking towards a counter to pay for my items. I turned a corner and 4 police officers grabbed my cart that had a total of 5 items, 2 bags of socks, 1bag underwear and 1 bag undershirts.
In FL. anyone can be trespassed from private property without reason. A BUNCH OF BS!

[dyivkzk]

This is just crazy. I have had it several times that i will realized, when i got home, that their cashier will scan one item twice.