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Post-booking customer support in Online Travel Agency
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Andrey Chebotarov, Travel Technology Practice Leader at AltexSoft, explains how online travel agencies can help travelers if something goes wrong.
He discusses:
0:00 What is post-booking support?
1:02 Types of post-booking support
1:54 Why is post-booking support important for customers and OTAs?
3:58 Improved communication with the help of chatbots
5:13 Streamlined request processing
6:40 Automated disruption support
8:21 Self-service: the future of post-booking support
Watch the video to find out more!
Read more in our blog:
4) Managing an Online Travel Agency: How an OTA’s Back Office System Works
Sources:
Music in Video:
He discusses:
0:00 What is post-booking support?
1:02 Types of post-booking support
1:54 Why is post-booking support important for customers and OTAs?
3:58 Improved communication with the help of chatbots
5:13 Streamlined request processing
6:40 Automated disruption support
8:21 Self-service: the future of post-booking support
Watch the video to find out more!
Read more in our blog:
4) Managing an Online Travel Agency: How an OTA’s Back Office System Works
Sources:
Music in Video:
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Post-booking customer support in Online Travel Agency
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