The Truth About Buying a McLaren - A Masterclass in Bad Service & How NOT to Treat Your Customers

Recently, my friend James and his father both bought brand new McLarens. Unfortunately, the experience was less than ideal and one of the cars wound up being replaced. Because you'll all know that doesn't normally happen, I thought you all deserved to know the truth about what happened, and so here it is.

#McLaren #CustomerService #CaveatEmptor

Looking for a new car or commercial vehicle?

If you love our content, please check out our Patreon page for even more:

LOVE MY CRAZY SHIRTS?

Need oil for your car?

Enter "jayemm10" in your basket at Opie Oils for 10% off your next oil order!

------------------------------------------------------------------------------------------------------------

[HW.]

"Hand built is just another way of saying the door will fall off." - Jeremy Clarkson

[Dan-kddr]

Went to a Porsche dealership when I was 16. They let me sit and play in all of them. Sales person handed
me his card and said “kid, if you work hard someday you will come back and buy one of these.” 40 years later I did....only because I was treated so nicely! Shame on you McClaren.

[Stalicone]

Geez, when you buy a 70k cadillac, the dealers bring champagne, strawberries and cream to the closing. When you get your caddy serviced, they give you gourmet coffee, brioche and swiss chocolate. For 400 k, McLaren should be providing hookers.

[jameshamilton]

So Fernando Alonso's Mclaren experience wasn't unique.

[DisabilityExams]

An English car that breaks if parked in the rain - now there's brilliant engineering.

[michael]

I was about to buy a McLaren and thanks to this video, I successfully made an investment in a Toyota Camry

[elnyoutube]

The fact that McLaren's are designed and built in England and can't even go in the rain says everything you need to know about the brand. It sounds like something you would hear from an Onion article.

[sebastiandeangelis]

Shocking! I'm amazed that they still kept the cars. I would have lost my shit ages ago and told them to stuff it. No car is worth that hassle!!

[patagualianmostly]

I never expected to watch a 40min+ video featuring a bloke droning on about poor service at a luxury supercar
But, I was entranced....it was so brilliantly presented and calmly delivered without recourse to bad language or frustration, however obviously & perfectly justifiable.
Well done sir. I tip my hat!

[halstead]

You have convinced me never to even consider buying a McLaren. Thank you.

[JGV_IX]

The BMW dealer where I serviced my 3 series when I was living in Pretoria should write a manual on achieving customer satisfaction… They rolled out an actual red carpet when you just had your car services with them. The staff familiarized themselves with the name of each car’s owner beforehand and everyone addressed you by title and surname from the moment you set foot out of your car to drop it off for a service. The dealer manager did the rounds and spoke with every customer personally in their lounge whilst we waited to finish the paperwork and had coffee made for us.
They made me feel like I was buying an M8 competition when I just had my 320d serviced. I would travel from anywhere in the world to buy a car from them every time!

[ArtemisKitty]

“...at that point, we’d decided we didn’t want anything to do with Manchester.” Yeah... that’s about how I’ve felt for years.

[jonathang]

Whoever wrote those documents is the same chap who keeps sending me emails telling me I'm owed $15 million by the former Nigerian oil minister.

[anotherbyteinc]

geez, this is not longer about service.. its about decency

[geraint]

Imagine having a job as a salesman for a product that sells itself... and then completely cocking it up

[jamescomley]

So glad I decided to buy an Aston. The Aston Martin experience was amazing. I would never buy a Mclaren after seeing this. Completely unacceptable for a dealer to act like that.

[SoManyDogs]

*Looks down...slowly scratches McLaren off the list*

[jackblackwhole]

if a dealer gives this middle finger to their paying customers, you wonder how you lose so many buyers...

[roy]

Your story simply exemplifies the British car industry and its attitude over the years, hence we have no manufacturers here that are actually British anymore. Says it all.

[tedjohnson]

Watched this video two years ago, and when it popped up today… I ended up watching the entire 40 minute video again. You’re a fascinating story teller!