Halloween Special: The Truth About Buying A McLaren, Part Three (THE FINAL CHAPTER, I Promise)

It has been ten months since the last update about the epic tale of John, James and their struggle to extract anything approaching customer service from McLaren - either Woking, or Manchester.

In today's thrilling video, we get the final installment on the story and there is a sort-of happy ending.

#McLaren #Manchester #Spooky

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[TheOmniscientAtheist]

Yesterday I bought a £26 bottle of wine that wasn't that great. I felt sick that I'd wasted such an amount of money and was annoyed with myself. Now imagine buying a 200k car and it turning up with scratches on and a broken gearbox, broken air con etc. I would be so horrified.

[sparky]

Forget the recent Star Wars sequels, this is the trilogy we’ve been waiting to see concluded.

[dannyharris]

Absolutely staggering that you can spend this amount of money on a car and be treated so poorly...

[douglasb.]

When they lost the car on a transporter I actualy put my head in my hands and said "Oh my God" out loud! 😳
Great video Jay...fingers crossed McLaren get their act together. 👍🏻

[TheStefmcd]

Thoroughly embarrassing episode for McLaren. I'm glad I'll never be rich enough to buy one. The point of a small luxury company is meant to be good service. If they don't offer that, why bother?

[stanlee]

"Hi, this is McLaren corporate. After this inspiring series of videos, we hope you will be encouraged to make your next exotic car purchase a McLaren."

[johnwhood]

A tale that needed telling JE. When will other YouTubers stop going to the launches of (yet another) McLaren, saying how great they are and by doing so put pressure on them to sort their products and services out. The cars may be fast and handle exceptionally but that's a 2 dimensional product if there's no support when it (regularly) goes wrong.

[davidjb]

I would recommend everyone should watch Robert Mitchell's 'Thoughts on McLaren' video. I know nothing personally about McLarens, but clearly Robert is someone who does, and must be one of their biggest individual customers.

[johnmac]

somebody give Peter Jackson a shout .. this saga deserves to be his next epic trilogy , and at least a happy ( ish ) ending

[TheMrFishnDucks]

What a saga this trilogy has been. I'm happy they were taken care of at the end and most of the issues have been rectified. Great video. Keep up the good work.

[macman]

This was a great conclusion to the whole saga. I'll never be in a position to buy a McLaren unless some miracle happens, but your videos have been great to watch from start to finish.
So glad the guys are happy with their cars after all the carry on.

[benmilesbc]

The two guys who kept these cars are crazy patient. I would have rejected these lemons a dozen times over.

[biosbank]

What’s wrong with me? I still want a Mclaren...
Glad to finally hear part 3.

[mattylf]

I think we all want McLaren to succeed and fingers crossed there have been a lot of lessons learnt by McLaren and their dealerships here. I've been nothing short of blown away whenever I've driven one. Good points on the fixed pricing for the older models, that would help the entry level cars more appealing.

[nadeemm]

What a magnificent day to behold, the final instalment in this glorious trilogy has sealed the fate of Mclaren

[tommymician]

Oh god, what happened this time for it to deserve to be a "Halloween Special" lol

[nelsonclub]

Worth the wait, and worth the watch. Thank you for your efforts in helping not just your friends but the rest of us as well. Conversely both you and I have had very positive recent experiences with Ferrari and Porsche respectively - listen up McLaren - it's not difficult but it is important.

[petyrkowalski]

This is all reminisent of the tales of woe from the days of TVR..almost identical in fact both in terms of quality and dealer experience….only with several noughts on the end of the price tag.

[DrSuperDamo]

How to refurb a meal....polish off the chips....

[davepyne]

Ive so loved this detailed and well researched series of yours. Cant believe McLaren cannot A: have dealers that cannot shift stock that's been there a year and B: dont have some sort of consumer manager at woking who was aware of these dealer issues from the start, wheresthe internal communication. I bet your bottom dollar the experience manager who eventually started sorting stuff out didn't even remember John and James as the same people he paid an awful visit to, I mean whatever was the purpose of their visit if they weren't going to apologise and offer a reimbursement package. Why doesn't anyone seem to know these cars within their own business. Why isnt their someone at every dealer or at least a checklist for service of things that need looking at on every used McLaren, knock sensor etc before they leave the forecourt even audi have this! They are beautiful cars but so are Alfa Romeos and their owners may have had an interesting time in the past but have stayed with it for the love of the brand as it was an entirely different price point. Although I would reckon that even alfas quality is better than McLaren s currently judging by your story. They need to stop making cars and sort out their issues NOW. As a previous customer experience manager I cannot believe how poorly they are representing their own brand. Great Vids thanks.