10 Ways To Improve Customer Satisfaction

Want to get and keep as many customers as you can? Watch Marianne DeNovellis as she tackles about the 10 game-changing ways to improve customer satisfaction.

1.Use the customer's name
2.Be genuine
3.The buck stops here"
4.Don't take complaints personally
5.Make sure everyone has the same training
6.Focus on what you can do
7.Dont over promise and under deliver
8.Apologize if neede
9.Stacking your solutions
10.Follow up

Watch and Enjoy!
Marianne DeNovellis

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Video by Nate Woodbury