L-mobile service in Use at Grimme

Digital Service Management at Grimme | L-mobile service | Field Service Management Software

Grimme manufactures technology for processing potatoes, sugar beets, and vegetables. The company sells 150 different types of machines in these categories. The employees in the service area operate internationally, which means that service management in particular is of great importance. Grimme stands out from the competition with great customer service management while also strengthening customer loyalty worldwide. Its excellent after-sales service management contributes significantly to the company’s success.

Sales orders received by Grimme are created in the ERP system and transferred to L-mobile’s digital field service management software. This allows office staff to forward field service orders easily to service technicians worldwide. Service technicians receive orders on their mobile devices and can handle them promptly and document their work at the customer’s site. The field service order is managed and processed using the mobile device and transmitted digitally back to the office staff. The service technician can also generate spontaneous field service assignments on site.

The planning board in the digital L-mobile software includes important functions that are necessary for good service management. Staff resources can be scheduled and controlled by multiple customer service representatives simultaneously. Synchronization with the integrated ERP system eliminates the need to correct field service work orders. In addition to the advantages of time savings and a consistent system, Grimme also chose L-mobile because it allows offline order entry and the field service management software works with any device.

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