Why is it important to get to know your learners?

Creating a course or a training should never be a checkbox exercise to satisfy HR or your boss.

Ultimately, the goal is to get people the information they need when they need it, so they can solve a problem and do their jobs.

To reach that goal, you need to get to know your learners and have a clear picture of who they are and what they want and need.

What are the benefits of this approach? If you were to really get to know your learners before designing your training, what benefits would this bring? Julia Saxena tells you all about it in this video.