What is the Customer Service Workspace app

In this video David Yack gives us a first look at the new Dynamics 365 Customer Service Workspace app. See how you can have multi session record management to make users more productive.

#MSDYN365 #PowerPlatform #PowerApps

[ZePowerDiver]

Multi-Session, yes!
Thanks for sharing this David!

[PaddyFreestyle]

Delighted that this popped up in my feed this evening. It looks fantastic!

[varun_singh]

May I know does it work in 3 point principle, for example, a customer has called to raise a ticket with us, and call centre agent does 3 point check ( Full Name, DOB, email address etc.) and then start a session for that user so that it will show everything regarding that Contact context only and the Call centre agent can not go to other contacts info or tickets until unless he/she is closing the current session of the contact and starting new contact session.