10 Things You Should NEVER Say in Customer Service

Here are 10 words and phrases call center agents shoulder never say if you work in customer service. This contains mock call recordings and explanations.

00:00 Intro
00:04 I'm just doing my job.
01:56 I don't understand.
03:27 It's not my/our fault.
04:45 You're wrong.
05:54 To be honest with you
07:15 Please calm down.
09:07 unfortunately, unluckily
10:41 actually
12:44 Your account is not in our database.
14:23 No

#customerservice #callcenter #customerservice #bpo #kwestyon

[carlolatina]

4 months ago im just a viewer preparing myself to be a part of BPO industry since i dont have a work experience when it comes to bpo and i dont have the confidence to apply because i know im not gonna make it because i've been rejected many times and i found your videos and watch all of them for almost a month and did try to give another shot and now im celebrating my 3 months in bpo industry and awarded as a one of the top agent last month and literally crying! and you have a big part of it! thankyou so much! day by day im improving myself the way how i react to my cx the way how i change my tone and how to emphatize and acknowledge the cx. i am very thankful for you coz without all of your videos mybe im still the same 4months ago.

[angelesthethird]

I still remember the time when I'm applying for a job a year ago, I would always watch your videos to learn something. And now that I already got the job, I would still watch your videos and even I've been in cs department for nearly a year now, I always find your videos informative. Thank you!

[gemaicmontero]

I'm so glad I saw this 🖤

I'm lacking of empathy😭

[javathechip]

HELLO! I AM AN 18 Y/O AND A FRESHER IN THIS FIELD. YOUR VIDEOS HELPED ME TO PASS MY INTERVIEWS AND ASSESSMENTS AND NOW I AM CELEBRATING MY FIRST WK BEING A KOLSENER AGENT! THANK YOU SO MUCH FOR GIVING SUCH CONTENT! I LOVE YOU VVVV MUCH!

[jshyll]

Binge watching your videos even before I applied, got my account interview, and finally got the job offer. Now I am waiting for my training next month for the healthcare account. And I still found myself here watching these informative videos. More videos to come!

Godspeed!

[renamaezapatos]

1 week to go and I'm going to start my training in CC I've been here for two months watching every videos that you have, it really helps me every step of the way, start from my application, hoping to survive my training period.Thank you so much po Ate..

[luisulloa]

Your channel is the best in terms of call center improvements guide

[Natchiees]

Hi, I applied for a bpo company, I got the job and this is my 1st week of training. Your videos gave me lots of information and they helped me pass the interviews. Thank you so much!

[LilianaRoxelle]

I work in an ESL industry and not BPO but your videos are very good learning resources for me, there are also rude and weird students in the ESL industry and your tips can also be applied to deal with rude students, thank you, more power, I subscribed immediately the moment I came across your vids

[melody]

Just discover your yt yesterday. I love your accent. I have a very strong southern accent. I really agree with this I hate working in customer service but it’s our job and we are paid for it so always put yourself in the customers shoe and try to assist them the best way that you can. I need to watch more of your videos since I really sucks with empathy.

[architectgilbertperez]

Congratulations Sheina! 💐
You are empowering a lot of newbies in call center industry with your vlogs.

May I remind the newbies or add to these "should-never-say": Guard the lips from sudden negative expressions, profanity or tics like "sh**", "f***" & the like.

[zunika-education]

I started watching your videos just for fun, and here I am, one year later ready to start my first month 😂 thanks for the useful help and indirect motivation to try this industry ❤

[raijo]

Amazing! It's my first time working in a bpo and I can use this alternatives in the non-voice chat support. Thanks for the tip!

[GratefulEca]

Thank you so much, huhu! badly need this..Been a subscriber since applying in BPO company and now i'm almost a year in the industry. Thanks Sheina!

[MusicIsMyAeroplan]

Dude I'm a team leader and I use ur advice on videos in my daily team briefings ... grat stuff ... thank you

[abdulrahmanmuhammad]

That is how to be a professional CSR. Wow, that needs practice!

[alexanderlyon]

Hey, great channnel! You found a really cool niche. Keep up the great work.

[joshuaho]

Ms. Sheina it really helps me out finding tips on how to do the proper way of speaking towards the customer,
It helps me to elaborate the proper techniques, In a way of showing good value towards other
And that's what "Customer service"! is all about.

[jenelycantila]

Already 6 months in a BPO company, , and your videos are one of my training ground..I always watched your videos..

[arch.l.a.deleon]

These are great techniques that I never learned as a professional, I'm well versed on my job as an architect but when the pressure comes, the entire landscape change, mostly if you were with the European or Westerner Bosses, you can't handle the crap coming out of their mouth and in the end I'm the sole loser for running out of patience, truly I appreciate your videos👍❤.