Customer Service is ROUGH.

This month, I tried:
Guidance by Amouage
Be Delicious by DKNY
Ebony & Cassis by Jo Loves
Lucia by Tocca
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[dinoheartnerd]

I am not USAmerican or even from an English-speaking country, so please take this with a grain of salt, but I have actually read somewhere that originally, the phrase "The customer is always right" was supposed to be "The customer is always right, IN MATTERS OF TASTE.", which was supposed to mean that if a customer wants to buy something you find weird, unusual, not your taste, etc. you should let them because that is their choice and preference. It was NOT supposed to excuse and justify harrassment and mistreatment of workers who already deal with enough shit. But as with many sayings, it has been cut in half to cater to the most entitled of people.

Customer service workers, and anyone who works any kind of similar job, deserve so much better. Better pay, better treatment, better working conditions, better lives.

[sweety_numma]

"Some customers have a sense of entitlement" thats so true tbh.

[rven_]

As someone who works on customer service I DESPISE that phrase of “the customer is always right”. Now because of that ppl start saying things like “I am a paying customer and I deserve blah blah blah” or “if you can’t do it, get me someone that can”. Also, I know you said it and it’s a generalization but it’s kinda true that older people tend to be more rude and disrespectful than younger people haha.

[teddi]

I think how people treat others in the service industry says a lot about their character and I wish people could have the decency to treat others with respect no matter what kind of industry they may work in

[bahumatneo]

The best thing about this channel is how much emily commits to her sketches. Always makes me laugh.

[thegrimlooper]

I worked at Walmart and had to have 2 old people scream at me because their coupons didnt work. They were years expired, wrong item, and not even for Walmart. Once the swear words came out, i had to call a manager because they were attacking me personally over sugar cereal.

[catienoble]

Here's my horror story: I worked at the paint desk (which was adjacent to the chemical aisle) at Lowe's for the summer in 2019. One day a woman (40 something) came in with presumably her daughter (about 13) and asked if I could help them find the turpentine. Seemed like a totally normal request lol. So I started walking with them over to where the turpentine would be and the lady starts telling me how her daughter got paint on her skin and they couldn't get it off. The daughter rolls up the sleeve of her hoodie and shows me her arm, which was COMPLETELY COVERED IN BLUE SPRAY PAINT. It dawns on me that this wacko wants to soak her daughter's arm IN TURPENTINE. Thank the universe that we didn't have any in stock that day. Instead, I tried pointing her toward alternatives, including heavy duty wipes that, while not the best for skin, were far safer than turpentine. I kid you not, this lady said "no, it looks like those are too harsh". I continued trying to find something while saying I didn't think turpentine was safe for skin, and she had the audacity to say "can you get me someone who's older and knows more about turpentine?" I wish the best for that girl and I hope she still has both arms.

[pageturnerreviews]

fun fact: a better version of the customer is always right (and some believe, the original, unshortened version) is actually "the customer is always right in matters of taste" (as in like. you don't tell them the dress they want to buy makes them look like a potato sack)

[Sherrice]

the customers being rude i can take. what i can't take is when they are rude and upper management does nothing to stop them from being a rude, entitled brat. they let the customers walk all over us.

[VIDMTH]

Oh my god. Firstly, "I will dance upon your grave and my joy will soak so deep into the ground that the devil will be able to feel it and he will smile" is perhaps the best thing I've ever heard. Secondly, you got me. I've worked in food service, I am allergic to dairy, have a gluten intolerance, and just generally hate to be a bother. I feel called out lol.

[gremlizi]

When I worked at a coffee shop, me and an employee got berated by this dude with a missing index finger. He threw a milk creamer at me, called her a stupid bitch and a couple racist slurs to me ( she was the one who took his order, I made the drinks), all because he thought he ordered 2 coffees when he only got charged for one. Then when I went to my manger saying I refuse to take his order, they went over to him, took his side and apologized for our actions, and gave him the other coffee for free. After that I literally just walked out the back door and went home. Then employees that we’re still there that night, told me that he sat at and empty table by himself, didn’t order anything else, for 2-3 hours just scanning the building, probably looking for me tbh. Yeah coffee Addict boomers are fucking insane.

[hayleyoesch]

I worked in customer service here in France (I'm from Canada). People demanding things NOW is so accurate, and so panic-inducing. Especially when you're trying to answer coherently in your second language. :')

[rhysandmiles]

The worst job I ever had was drive through Starbucks. Those customers are assholes. One time a guy yelled at me at 5am because I was working alone and I didnt hand him his drink fast enough making him “late for work.” Another time some jerk made me remake a Frappuccino so many times I cried. She wanted the cup coated in caramel, and no matter home many times I made it, she sent it back. Some people are monsters.

[lolablue]

I have been told by a nurse that the idea that "being a waiter can be more stressful than being a doctor" is actually not that far off from the truth and it was so validating.

[Tessaracts]

An odd, somewhat positive interaction I had working in a clothing store. Someone saw a shirt on a mannequin they liked but couldn't find it on the tables. I asked a few colleagues if they knew where it was. I rummage through some shirts and eventually find it. I show it to the customer and swear I've never seen someone so happy about some random shirt in my life. They gave me a high five. Kinda wholesome.
A work friend asked what just happened because they saw the high five. Just told em that I found this person a shirt. Probably left them more confused

[glaubensiedassichverrucktbin]

i worked as a barista for about a year, and the teens and people in their early twenties were always super nice. it was usually middle aged and boomers who caused problems. i always think about that when i hear people say our generation doesn't have manners

[faeirestintheland]

it's their superiority complex for me. the amount of times of i've thought of ditching my job because of the people that i have to answer 5 times a week are basically numb skulls with no basic human decency. the karens are especially UNBEARBLE.

[aniram.mp]

i am one of those mcdonald’s workers that can’t hide their exhausted face anymore. however when someone asks me for help/tells me something was wrong in their order (politely) i switch my voice so quickly. i really felt seen in that sketch lmaoooo

[jhjjhg]

Sometimes In the middle of a transaction or something, customers get to hear my "customer service voice" turn off when I say something to a coworker. like if the phone is ringing ill be like "hey can you get the phone" in the most monotone annoyed voice then I turn my head and go 'Will that be everything?! 😃😃😃" with my pitch turned way up. hahaha

[j.j.]

The people who say "the customer is always right" are also the people who tell the hourly employee making a non-living wage that they're going to "take their business elsewhere" as if that employee cares. If anything, you're threatening them with a good time.