Learn More About Fourlane's Managed Support - QuickBooks

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Call brief
Fourlane team members discussed the company's Managed Support service, which provides subscription-based assistance for troubleshooting QuickBooks technical issues, including database integrity, error codes, and integration with third-party applications. The team highlighted their ability to work with clients' IT departments, hosting providers, and other Fourlane teams to address a wide range of QuickBooks-related problems, from installation and setup to advanced reporting and workflow-related questions, ensuring comprehensive support for their clients.

Key points
1. Fourlane offers a Managed Support subscription service to help with QuickBooks technical issues and troubleshooting.
2. The support team can assist with QuickBooks server setup, multi-user mode issues, and connected services like bank feeds and third-party integrations.
3. Common issues to watch out for include "ghost users", missed QuickBooks updates, unrecoverable errors, and 6000-level errors.
4. The advanced support plan also covers assistance with payroll and merchant services setup and troubleshooting.
5. Clients can reach the support team via email, with a guaranteed 1-hour response time, and Slack chat support is available.
6. The support team can work with clients' IT providers to identify and resolve issues related to the operating system or network.
7. If an issue exceeds the support plan's scope, the team can loop in Fourlane's services team for additional assistance with workflows and accounting-related questions.
8. The support team can also help with onboarding and troubleshooting for clients using QuickBooks hosting providers.
9. Fourlane's consultants can serve as a resource to help clients get connected with the appropriate support, whether it's technical, workflow-related, or involving third-party applications.
10. The Managed Support service is available Monday through Friday, 8 am to 5 pm Central Time.

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