I’ve CANCELED my VOLVO ORDER *disappointed*

Here's why I've cancelled my Volvo which is being produced this month...

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#volvo #EX90 #EX30 #V60

[magic_claw]

Makes sense. Quite surprised the dealership was not willing to work more with you considering you have been such a loyal customer. I think they are being spoiled a bit by demand right now and forgetting to do right by customers.

[anthonygagliano]

I wouldn’t have skipped the BLIS, I’ve had Volvo BLIS since my 2008 XC70. Volvo, and your dealer, should have “helped” you into the ultimate trim as a goodwill gesture to you, a good Volvo customer. I worry about the future of Volvo.

[EpperJon]

Volvo is no longer interested in customer satisfaction because their sales have increased so dramatically. My experience with ordering my ‘23 V90 Cross Country through the European Delivery Program was an unmitigated disaster. Ultimately I got the car months after the originally scheduled production date, but then Volvo Financial REFUSED to finance the lease because they considered the car “used”, though it hadn’t been driven at all. (My very high credit rating didn’t matter at all.) From ordering the car in August ‘22 to delivery in March ‘23, it was a horrible experience. At the end of the day, Volvo didn’t extend any remuneration or goodwill. What a disappointment!

[shiggins]

It's cool to be in a comment section with a bunch of rich people. My Volvos are 20 years old and they give me a lot of bliss while driving them.

[yvesbesancon-jvou]

Same problem for me. We ordered 2 XC60 T6 recharge in February with expecting delivery in mid June. After some weeks we received the info that the delivery will slip until mid October 😢. Due to the semi conductors issue!!! We kept our order but disappointed as well

[turbomart]

Ordered my V60'T8 over a year ago. ThunderGray/Dark/Plus. Got a "factory slot a for delivery week 20, which later slided to 24. Last week I got a mail from the salesman, telling me BLIS can't bel delivered. Got 5000SEK (about 440 euro) in compensation. Really disapointed. Not sure yet if I'm going to cancel or not.

[SteveLoughran]

having participated in a high speed crash on a french autoroute, blind spot radars should be mandatory nowadays-just as ABs and airbags have gone from premium to standard equipment. That and the "swerve to avoid a collision" feature, which again is often a premium above the "brake to avoid a crash" baseline option. Volvo in particular should be doing better here

[ajmcc]

I took delivery of a V60 T6 two weeks ago, which I ordered in Jan 22. Now I had the car, the dealer was much more open in the issues they were seeing. Volvo seem to be consolidating options on all models, just the plus and ultimate now with fewer than ever optional extras. They don't seem able to manage their supply chains one way or another. My MY22 V60 T6 Plus has some missing features that were on the MY19 V60 D4 Inscription Pro I just gave back.

[vedranlebo]

When i was ordering my car i was told by the dealership that BLIS is unavailable due to chip shortage. Not even in Ultimate spec. Maybe it was just for Croatia where for example Polestar is not an option at all.

[Squirrel]

I'm having the same painful issues with an Xc60 T6 Recharge. Been on order since Dec 2022 and it was due in June. However, it's been pushed back to Aug/Sept. I'm about to pull the plug an go for an X3 m40i.

[theisrisum]

I have a XC60 R-Design early 2022 and same issue With chips. I skipped Bliss and live without it. And hey Head-up display is Nice and not for 60+ only. Great car. Love every trip. 😉

[Johan]

Volvo downgraded my pixel to regular led due to “chip shortage”, despite still selling it. I got pretty disappointed but I waited 6 months so can’t wait more

[goransjostrom]

So sad to hear about your customer experience. All customers are important. But you are also such an important "Volvo missionary". I really like your videos and your comments. Here in Sweden, I have met a completely different treatment from some new car brands/dealers. They are really good at customer focus and customer satisfaction. Good luck with your new choice of car.

[colberki]

I am shocked that you are getting rid of your C40. I got mine two months ago in part influenced by your C40 video blogs. Anyway all the best to your next car.

[RoadToTheSky]

I'm surprised that people feel so strongly about BLISS... Especially canceling an order JUST because of that missing. I've had it in my cars for the last 8 years but hardly notice it, forget about use it

[Joe-lbqn]

If its like a Polestar (which it sounds like) adding all these packs adds substantially to the price and IMO they are too high already..

[zeedustrakok]

In december 2022 I ordered a XC60 T6 recharge in plus trim for a colleague and a V60 T6 recharge in ultimate trim for me. For the XC60 I received a mail that they couldn’t deliver it with BLIS. Since it is company car (leasing) they offered to change it with 360 camera. Since the previous car is end of lease soon and the fiscal situation in Belgium has changed since the order (order date determines fiscal situation) we just went with it. My V60 however is only planned in early 2024 and should still have the BLISS. Since I don’t prefer the sports seats I went with the massaging and cooling seats and a few more options.
I was seriously considering the Polestar 3, but it was a tad out of budget (€100 more a month than my V60). Now I think you will get a Polestar 4 for the same budget as the V60, but it isn’t an estate.

[seankearns]

I had the same issue with a XC60 plug In hybrid, paid deposit in February and told delivery was September 1st 2023, I noticed the plus spec had dropped the blis and contacted Volvo, they said they didn’t know and said to contact the dealer, the dealer claimed they we’re about to call me, offered £500 off as no blis or to either cancel or upgrade to top spec at an additional £7500! So I cancelled and am sticking with my V90 diesel inscription, very poor service from Volvo in this instance

[Anonymous-uvky]

Why would you get a t6 recharge? Those are even more complex and even less reliable

[pieterschijen]

Same experience with my 2022 xc60 t6 recharge. I felt I had no choice but to accept the car without BLIS and keep being annoyed by the fact Volvo keeps using BLIS as a more or less obligatory safety feature in all its commercials. Oh, and I received zero financial compensation! Dealership argued rhe semiconductor shortage was not their fault….