How To Succeed In Dealing With Difficult RICH People

Stop losing and start WINNING. Negotiations can feel intimidating, but our methods make it easy. We rely on emotional intelligence and empathy to get the job done. Explore our content and find the best skills and strategies to ace negotiations. Head to our website to subscribe to our newsletter and attend one of our live events. See you there!

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@Blackswanltd1

About The Black Swan Group
Founded and led by former lead FBI hostage negotiator, Chris Voss, the Black Swan Group has 10+ years of experience working with companies and individuals on taking their negotiation skills to the next level. Chris’ book, Never Split the Difference, is a Wall Street Journal bestseller and has sold over 2 million copies worldwide. Our expert team of coaches discuss everything from silence techniques to influential empathy.

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Thanks for watching!

[jannacis]

A very subtle moment at 1:21 with Chris saying "Sounds like you were outstanding"

[branwerks]

She must've finally sent the "How am I supposed to do that ?" email. Or, the "Have you given up on doing business with me ? email.

[diegovinolo]

I agree with Marianne, some people want a losser at the end of the deal!! Is Cultural

[louisaweiler]

Love this clip! So much positive energy. And ... am I the only one who gets the wibe that Chris really likes this woman ..❤

[vankatar]

Let them feel this way! Awesomne! Outstanding, love it, will use it next time on my boss!

[ElementsBJJCanada]

Love the practical example, story application🙂

[ahmedhakeem]

So what did she do from the book that worked?

[Youknowwhoin]

Why did the hand kissing get edited out?

[IZR]

Chris is literally doing nothing else but mirroring and labeling in this clip.

[thealbanianlorg]

CHRIS: PLEASE WATCH OUT: We can’t afford to lose you to MeToo as well. That hand smooch at the end and Chris’s overall demeanor in this video was a little too crossing-the-line of professionalism and graciousness. I picked up (wrongly or rightly) that he was kind of attracted or found the woman he was interviewing appealing while talking to her. There’s nothing wrong with that as long as you’re not obvious about it and don’t act on it. I thought, oh, dear, keep it professional, Chris, so I was a little dismayed to see the hand acquisition and hand smooch at the end.

Stay professional, Chris - in this business (and any business really) you know you have and are going to have to talk to a lot of admiring and grateful, complimentary and attractive women. Don’t lose your values and focus and wreck your reputation (and personal and professional relationships). Don’t fall prey to ego and your Y chromosome that you’re always training all of US to be aware of in ourselves and others. We need your voice, example and training! And I’m a woman by the way - who is a fan and wants to stay one.