Systematic Utility Management Part 1

In this episode, we look at 5 of the 10 attributes of a sustainable water utility, what they mean and how you can effectively apply them to your system. We will also discuss the importance of measurement tools, because you cannot measure what you do not track and you cannot improve what do you not measure. Look for Part 2, which will address the remaining 5 attributes.

0:00 - Intro
2:24 - Systematic Utility Management
5:16 - Product Quality
6:49 - Customer Satisfaction
9:33 - Employee and Leadership Development
11:46 - Operational Optimization
14:28 - Financial Viability
17:28 - Measuring Performance
19:10 - Product Quality
29:42 - Employee and Leadership Development
34:27 - Management of Core Competencies
37:27 - Operational Optimization
39:18 - Financial Viability
44:50 - Financially Sound
46:14 - Lifecycle Costing
47:50 - Summary of Today’s Show
48:45 - Contact Info

[fonzy]

Thank you for the information!! I am currently working as an operation supervisor/cpo at a 21 mgd WRP. I am aiming to advance to the position of plant manager, and this information is extremely valuable to me.