10 Tips to Fix Outlook Not Receiving Emails Issue

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Timestamps:
Introduction: 0:00s
▼Tip 1: Check the Junk Folder 1:58s
▼Tip 2: Check Internet Connection 2:58s
▼Tip 3: Check If Your Inbox is Full 3:22s
▼Tip 4: Check the Other Folder 4:14s
▼Tip 5: Check Inbox Filter and Sort Settings 4:58s
▼Tip 6: Check Blocked Senders and Safe Sender’s Lists 5:54s
▼Tip 7: Check Your Email Rules 6:44s
▼Tip 8: Remove Some Connected Accounts 7:33s
▼Tip 9: Check the Automatic Refresh Option 8:35s
▼Tip 10: Check If Your Account is Blocked 9:31s

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How to Fix "Outlook Not Receiving Emails But Can Send" Issue?

There are some different factors can trigger outlook not receiving emails issue. However, there are also some different solutions if you are not receiving emails in outlook.

▼Tip 1: Check the Junk Folder
Before we start with advanced methods, check the “Junk Folder” in Outlook, and look for the specific email. Simply click Actions, choose Junk Email, and then select Mark as Not Junk. Alternatively, you can also press “Ctrl+Alt+J” to mark an email not junk, and move it back to the “Inbox folder”.

▼Tip 2: Check Internet Connection
To check your Internet connection, try loading a different website on the browser. If none of the websites open or load at a slow speed, go ahead and restart your Wifi router. Try logging into your Outlook account again and check if you’ve received new email threads or not.

▼Tip 3: Check If Your Inbox is Full
Outlook’s inbox has a storage limitation, if your inbox is full, you’ll need to manually remove some email threads from your Outlook Inbox, Junk, and Other folders.

▼Tip 4: Check the Other Folder
Step 1 - Go to Outlook on your PC and log in with your credentials.
Step 2 - Once you’re inside the Outlook Inbox, switch to the “Other” folder.
Step 3 - Right-click the email that you want to move and tap on “Move to Focused Inbox”.

▼Tip 5: Check Inbox Filter and Sort Settings
If you apply filters and forget about them after a few days, you can simply go to your Outlook inbox and remove all the unnecessary filters. And you can make sure to check the inbox “Sort” settings as well, click “Filter” and select “Sort by Date”.

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Thank you Brother!!! No new emails were coming in, checked the Filter, Sort and clicked on Date, this worked! You're the Best!!!

butchperis
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I've had this no email issue for over a year now and I have spent a couple hours trying to figure this out. None of these tips in the video were the fix however. Thanks for helping though!

bcav
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This is great! I followed Tip#9. I thought it didn't work but after closing and opening my Outlook again, after a few minutes I finally saw all my new emails. Amazing! I didn't need to contact our IT Dept. and wait for hours to help me fix my email issue. Thanks!

Nora-xgjv
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First i thought this will not gonna work but after following the step given to this video YES i have take my problem away from me. Appreciate !!

sheilafloyd
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Thanks for sharing this information. I changed the send and receive time to 1 minutes and it solved the problem. Much thanks.

reubanvasu
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Thanks a bunch!!! I did have them on the restricted list. I get tired of receiving emails from many companies so I block them. I just need to remember, whenever they are trying to send me a verification code and I don't receive it to follow the steps, you laid out.

pfunk
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Thank you young man!!🤗 I am 61 years young and I am a people person, not a computer was so very frustrated until I heard your all I had to do was change filter to 'by still confused how it happened in the first place because I certainly didn't do problem solved!!! God Bless You and Thank You so very much!💜

laurashearer
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I go through with the same issue again and your video literally saved me THANKS

denverlee
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hi sir my problem is that I can't receive emails on my outlook but I can send and they go through

nkanyisonkaman
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Literally saved me from a mental break

ghappy
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Great professional tuturial. Unfortunately, no option worked for me. My version of Outlook has no 'File, ' 'Send/Receive options on the top left as it must be very basic!

raynewman
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Thank you for your help, there was a rule set up for my inbox to delete all incoming emails, I removed the rule and now I am receiving my emails. Thank you very much.

Myksgarage
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Thank you very much for this informative video. I used tip: 8, removed some connected accounts. Easy as that, but I was frustrated the whole day yesterday trying to figure what happened? Thank you again. Today is Chinese New Year, and may the Year of the Tiger brings you & yours good health and happiness.

positivelybeautiful
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OMG Thank you thank you thank you! I tried so many websites and Microsoft to fix my outlook email as I could send but not receive and you guys fixed it! It was the rule thing as it was set to make all email as read when received and they went somewhere. It's now working. I was trying to fix this for 3 hours and did it with you in 2 minutes!! Again thanks so much!!!

nadinewilliams
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We found out that the problem was at the level of Filter. Thank you for your suggestions!

mluisa
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I have a big problem but I didn't find a solution, I receive email and all that, my problem is that I can't sign in with on any website, I mean when I put it on websites it say invalid email adress, I already did a lot of new email accounts and is still the same, but when I put another person email it works but not with any of my emails

flyingpotato
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the rules were set to put my messages in the deleted messages box!! thank you so much brother!

the question is: how did it happen??

k
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Thank you very much for all these precious informations!

misterlyrics
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thank you so much! I was hacked and they made sure incoming emails were forwarded to them rather than me. thanks again for your video!

Fran-
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Can someone please help me? I’m not able to receive emails for some companies. My credit card company capital one has written me letters telling me emails to me are being bounced back as undelivered, when trying to reset my Klanna password I don’t receive any emails.

Truth_Seeker