How to choose the RIGHT Auto shop

In this episode, we break down how to choose the right auto shop for your vehicle needs! Watch as two new customers come in for service, ranging from a simple oil change to a full vehicle wellness check. We also addressed an issue with a returning customer who returned to let us fix something we didn’t get right the first time. We believe in making things right; you'll see how we handled it! Learn what brought these customers to our shop, even from great distances.

Stay tuned for valuable tips on what to look for in an auto shop that you can trust!

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[StretchArmstroong]

The way dave worked with his employee and how he educated him in a perment corrective action was brilliant sign of a great leader 👍

[lothar]

We need more of this Dave… America needs this. America needs more Dave ❤️❤️

[scottpyykola]

I own a shop and have seen blatant theft many times. Had a customer with a Camry suddenly using oil. Local shop told him he needed a cam scrubber and it would be $700. Cam scrubber wth? Took it in and found the pcv valve stuck shut. He was very grateful for the easy fix and honesty. My sister took her Subaru to the dealer for an oil change, they told her her brakes were so bad they didn't want her to drive the car home. I just did her brakes 6 months prior, they were all brand new. Got lots of these stories, it's pretty sad honestly

[InsideOfMyOwnMind]

Dave you have made even my non-automotive repair trade better through those of us who watch you. Your reach is greater than you know.
In teaching your son and your other workers (and those of us watching) "the way", you are truly doing God's work in helping people beyond even your own years of which I pray there are many more remaining.

[joe]

Every manager in the world can take lessons from Dave how to address employees who make mistakes. He got his point across clearly, the employee understood what he did wrong and what he needs to do to keep it from happening again, and Dave did it without being angry or raising his voice.

Of course we might not know how Dave handled this off camera, but this should be required viewing for anyone in training to be a manager or supervisor no matter where they work or what they do.

[promod]

MR DAVE your PERSONALITY IS KEY YOUR AWESOME

[Desertduleler_]

Great customer service, this is the prime reason people keep coming back. Well done Dave.

[CamObserver]

As a old computer technician I created customer's problem tracking similar to a doctors office. Dave diagnoses the vehicles the same which is the best way to do the best job and the quickest method. Helped reduce customer returning for the same problem. I have a 7.3 that if I ever have issue I will be seeing if I can get it to Dave.

[tareka]

Admitting a mistake requires a brave heart, you are doing a great job, congratulations and keep it up.

[nbates]

I’m a medium/heavy truck shop supervisor. My supervisor when I was a tech always said”let the truck talk to you”. You’re going to look at a 20, 000 mile truck way different than a 200, 000 mile truck

[MrRebar]

*Dave's Auto Center* Great job Dave, trust is a difficult thing in todays world especially when it comes to repair shops. Thank-you sir for taking the time to bring content like this to us. GOD Bless.

[rickwallace]

I wish I could find a similar competent and trusting garage like Dave’s in the greater Toronto area. Dave is an example of the perfect manager. It’s all about training and educating than immediate corrective action.

[rickkathy]

Not just a great shop and owner, someone with moral values.

[CorkeryCoop]

I’m less concerned about a business making a mistake than how they respond to fixing the mistake. 💩 will happen, but fixing it properly and without argument is the mark of a business I want to deal with.

[mattweisgerber]

2018 buisness owner of matts mobile diesel service in minnesota
I have been running my little outfit of about 3 employees and treating people similar!!! I look up to u!😊

[schism]

If every shop did what you guys do then we would have a thousand more youtube channels from auto shops promoting themselves. You guys are amazing!!!

[robertroberts]

😮 dave crawling under that truck at +60 was impressive 18:00

[TheStomper]

Dave I’m still so amazed by your work, ability and dedication to doing automotive work the right way my hats off to you guy’s. I would have loved to work for a company like yours, the dealership that I did work for in my prime for years, I had a great guy for a boss that was very particular and very professional about how he expected all the work that was done regardless of what it was if you didn’t provide top quality service work he would let you know about it. I mean he was very strict but then again he was a great man and I learned so much more from him than just working on cars and trucks. I still think about him today and it’s been a long time since I worked for him and he has since passed away, RIP Jim. If I’m ever up your way I’m definitely going to have to stop by. Thank you for posting all the good stuff!

[MrTexasDan]

Dave's Auto Group Therapy
Good stuff guys!

[commonsense]

Dave, we all enjoy the content you provide and I'm sure your customer's appreciate the service you provide. Please don't shorten the possibility of that continuing by relying on a hydraulic floor jack to protect your life.