Problem Management - ITIL ITSM Service Desk Software - Vision Helpdesk

This webinar covers below points on Problem Management -

- What is Problem Management?

- How can a staff add a new Problem request?

- Inside of a Problem request.

- Stages in solving a Problem request.

- Linking a Problem with CI, Incident, Change, Task.

- ITIL Automation for Problem Management.

- Customised Reports for Problem Management.

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