ITSM - What is it? Introduction to IT Service Management

ITSM, or IT service management, is a dynamic way to manage all IT services in a way that meets the needs of a business and mitigate problems. It ensures that a business gets exactly what they want out of their IT service. It does this by creating communication channels that go beyond paper and screens. In this video, you will learn what ITSM is and how it can help businesses of any size. SysAid is a company that can provide the software and training that will allow you to incorporate IT service management into your business.

Today, Sarah will teach you about IT service management in an entertaining and comprehensive way. You do not need to be an IT professional or have a business degree to understand or implement these valuable techniques. All you need is a desire to save money and help your business run more efficiently.

Many ITSM techniques provided by SysAid, come from ITIL. ITIL is a set of practices that were compiled into several books in 1989. Certain strategies of IT service management are likely already in practice in your business. Some of these may include incident management and request fulfillment.

Without ITSM, your business is likely suffering from activities that are inconsistently undertaken, only done when you have extra time. Some other common problem that this can fix are processes that are not formalized, interconnected, or haven't incorporated the industry best practices. Additionally, SysAid provides fit-for-purpose ITSM technology, making all aspects of your IT service faster and less manually intensive.
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[bhagyashreegupte]

I loved the way they explained it with real world examples. Short and informative video. Thanks!

[Andrew-cixv]

I will have a 2-day course on ITIL this week, I feel this definitely gave me a head start on getting familiar with ITIL AND ITSM. THANK YOU

[njco]

You explain it far better than any instructor course I have been on. Thank you!

[stevenguena]

this video is just great with some nice Examples, I have learned in 5 min more about about ITSM and ITIL then I could possibly learn somewhere else. thanks a lot SysAid.

[apebble]

If Sarah was In every video I would learn a lot :)

[seppomuppit]

There is no possible way anything could be better than ITSM and ITIL

[edwardswartz]

Nicely done. It put everything about ITSM. It put a lot of things in perspective.

[judyl.]

time equals money. ITSM brings the direct value to the business.
ITIL is bible to align business with IT services.
2:49 ticketing=incident management.
3:21 change management. 75% time.

[whitewolfstudios]

Simple, effective, clear presentation, thank you!

[bhuwanchettri]

This is the best explanation on ITSM.. really helpful..thank you

[Julio-vvqc]

That was the fourth video I watched, but the first that I understood the meaning. Thanks !

[rajeswarib]

Very simple explanation with gud examples. it helps to understand the term very well...Thanks for the video..its really interesting to watch....

[yadavkhammam]

your explanation is very good to understand any software employe

[zfnaveensingla]

very useful video to understand ITSM in just five minutes, thanks.

[sammysame]

@3:34 I could use your services for that kind of result - no other provider has even come close to that!

Thanks for making and sharing!

[vinciinno]

This is the best VIDEO I have seen in Youtube🔥🔥

[oasis]

Well explained with simple examples. Please include event management as well

[zulqurnainahmad]

Good Job, I am more clear than ever before with one-liner, ITSM = IT + Connect people, Thanks

[jeevanchaukar]

A good introductory video - thanks! I liked the simplicity and clarity of this. Good job!

[riztu]

i was very confused about this but your video set all the threads straight..thanks