Occupancy Calculation | Call center management | Must watch

Occupancy Calculation | Call center management | Must watch
In this video talked about calculation of occupancy by 2 other ways.
#occupancy
#callcenter
#wfm
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[Bachchansingh]

Hi sir
can you please make a calculation for blanded process. where chat, calls and Email should be consider

[yadavgiridg]

I have question: Agent login hrs - do we need to take standard login hrs of 8 or do we need to consider the actual login hrs delivered?