filmov
tv
32. ITIL | Incident management overview | workflow
Показать описание
This ITIL core foundation video explains about the overview, purpose, scope, objectives of incident management process and the incident management workflow chart which is part of the service operation.
Also thi tutorial covers the incident management workflow is described with the help of a flow chart.
Purpose of Incident management
The purpose of incident management process is to restore normal service operation as quickly as possible and thereby minimise the adverse impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained. Normal service operation implies services operating as per the committed SLAs.
Objectives of Incident management
Ensure that standardised methods and procedures are used for efficient and prompt response, analysis, documentation, on-going management and reporting of incidents.
Increase visibility and communication of incidents to business and IT support staff.
Align incident management activities and priorities with those of the business.
Scope of Incident management
Managing any disruption or potential disruption to live IT services
Incidents identified
Directly by users through the service desk
Through an interface from event management to incident management tools
Reported and/or logged by technical staff
Also thi tutorial covers the incident management workflow is described with the help of a flow chart.
Purpose of Incident management
The purpose of incident management process is to restore normal service operation as quickly as possible and thereby minimise the adverse impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained. Normal service operation implies services operating as per the committed SLAs.
Objectives of Incident management
Ensure that standardised methods and procedures are used for efficient and prompt response, analysis, documentation, on-going management and reporting of incidents.
Increase visibility and communication of incidents to business and IT support staff.
Align incident management activities and priorities with those of the business.
Scope of Incident management
Managing any disruption or potential disruption to live IT services
Incidents identified
Directly by users through the service desk
Through an interface from event management to incident management tools
Reported and/or logged by technical staff
0:03:08
32. ITIL | Incident management overview | workflow
0:10:31
What Is Incident Management | Incident Management Process | ITIL V4 Foundation | Simplilearn
0:05:55
ITIL Incident Management Explained
0:07:22
IT Incident Management vs. Problem Management - ITIL4
0:02:43
ITIL Incident Management Overview
0:13:09
32. Incident Management
0:32:29
Webinar: ITIL and the ITIL Process Map
1:00:04
ITIL Incident management - Made it easy. Contact no : 9591611088, Location : India, Bangalore
0:04:35
ITIL Incident Management Overview | ITIL V4 Foundation | ITIL Basics | The Knowledge Academy
0:25:38
Day 5 INCIDENT MANAGEMENT - MAJOR INCIDENT MANAGEMENT - ITIL - ITSM
0:05:33
How does the Incident Management Practice Work in ITIL 4?
0:01:02
AI-Powered ITIL incident management
0:04:23
Incident Management
0:17:32
Incident Management Interview Questions
0:21:37
ITIL4 - Incident management - a high level 101
0:01:55
ITIL Incident Management Workflow Powerpoint Presentation Slides
0:04:00
Incident Management ITIL Foundation
0:02:37
An ITIL 4 Incident Management Overview
0:37:40
Day 1 INCIDENT MANAGEMENT - ITSM DAY1
0:09:11
Role of an Incident Manager - ITIL
0:03:30
ITIL® 4 Foundation Exam Preparation Training | Incident Management Practice (eLearning)
0:04:40
ITIL Service Operation Incident Management Process_Online Training Video
0:06:56
Incident Management #ITIL #IncidentManagementProcess
0:07:51
ITIL v4 Revision Guide : Incident Management | packtpub.com
Комментарии