Role of an Incident Manager - ITIL

[chethanb]

So smoothly and superbly explained. I hope i clear my interview for the Incident manager role today. Thank you.

[ashu]

The video is short and simple to understand the Incident Manager roles and responsibility..its very good approach..!! thanks a lot for sharing the video..!!

[michelruiz]

Good morning, I hope you are well... I have a question about Incident Management; If an incident must be validated by two or more resolution analysts or two or more areas are involved, it is okay to implement tasks or task flows so that the characters involved in the solution can register their participation.

[Ethnicallymixed]

you are amazing, soo good this clear simple and direct

[bitopanu]

Hi Abhinav, It's a fantastic video. The conversation on the bridge call is the excellent one !!

[prateeksaini]

Thanks Abhinav for Sharing the information. Video is very helpful in understanding the incident Manager roles and responsiblities. Thanks Alot

[kailashjan]

You explained incident management in a very simple and effective way. Thanks for the Video Abhinav.

[michaeldao]

Very useful information that is explained with detail and easy to understand.
The mock discussion was a great addition in helping to learn the communications when an incident occurred. Thank you for this video!

[JustSocialIt]

Abhinav please create practical Major incident handling video till resolution video, plz

[maheshp]

Abhinav,
The video was simple, useful and effective. Thanks.

[anirbanchoudhury]

Good explanations of roles and responsibilities of an Incident Manager.Liked the mock session too. Thanks Abhinav:)

[tumim]

Does this mean that service delivery manager and Incident manager does same duties sort of? I'd like to see the same Video in an Agile Environment for Software/Test Department. Thanks for the video.

[sarmadhashim]

You rock . I think there are a lot more examples, but you illustrated a good one. Thanks

[SandeepKumar-fegj]

Hi Abhinav,
More Informative finally chosen right video to understand IM roles. Would be mine to provide more videos on IM roles, how to improve MTTR services. Clear understand mechanism of IM roles.

[DreamboatSingh]

Abhinav Kaiser- You are a Star mate !! Cheers !

[HatCross]

nicely illustrated, brilliant role play !  Quite helpful. Thanks Abhinav

[srinivasghanathey]

very useful video for the new IM's, u made it easy and simple

[palsuren]

Really great explained quite a bit in just nine minutes

[nahbro]

Simple, crisp & clear, thank you!

[semperfidelis]

Great detailed information with those funny voice characters...