Incident Management Interview Questions

In general job aspirants need last minute support on preparing on IT Incident Management Interview questions and our International ITSM coach Mr. Mahesh Pande has come out to assist professional overcoming the challenge.
Mr. MAHESH PANDE
International Consultant and Coach Principal Consultant
ITIL Expert, SIAM Professional, CISA, CCC- Professional Cloud Service Manager, CCC- Professional Cloud Security Manager, PRINCE2 Practitioner, GDPR Implementer, COBIT5 Implementer, ISO 20000 LI & LA, IS 22301, ISO 31000 Risk Manager, DRP, ISO 27001 LI & LA
PEOPLECERT, EXIN,APMG, PECB & TUV-SUD Accredited Trainer
Delivered over 700+ Training Programs
Professionals Trained in 45+ countries
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[firstfool]

Below is the notes i made.


IT services
Infra and Network service
Systems
Application
Voice
Database
End User computing
Examples of Incidents:
Router Down
Firewall failure
Users are unable to access system/application (Payrole service, HRM service, CRM)
Network failure
Print Services
Meeting Room setup

Incidents can be reported by users or can be raised by Techincal teams who observes the functioning.

**Purpose of incident management is to restore the services ASAP.
To reduce the business impact and improve the productivity.

Incident Management process activities:
Identification
Log
Categorize
prioritize
Diagnose
Allocation of the activity to right group
resoluton
if not, then escalate
Communicate to user
Update the Knowledge Base
close

IT Infrastructure:
Multiple users connected to -> access layer switch -> core switch -> Firewall -> Routers -> Links
(CRM Software)
(Database)

[reynaldoreble]

Hi, came here again as I want to thank you. I got the job! Many thanks!!!!

[sangeetaarya]

Thank you for this video which makes me clear about the IM in detail from the beginning to end.👍👍

[IsaacRodriguez-tndy]

Thank you for the clear explanation, simple words and very precise.

[lohithfrek]

Thank you for the wonderful video on Incident Management Interview questions, it was really helpful !!

[Seema]

Thank you So much Sir. It was very easy to understand the concept in simple words and example.

[marcmith]

Hi, This is a really great exposure to Incident. But could you also please the same kind of crisp and clear explanation on change and Risk management as well?

[parikshitjha]

Thank you so much Sir, very well explained

[bharatvarshney]

thanks . that was indeed helpful for a last minute revision

[isaacmihaeli]

Great tutorial for me at the list. Not a heavy user of SN, but starting to dice in.

[sanjayjha]

Thanks Mahesh for giving this useful training session on Incident Management

[Indeedinfinity]

A great session ! I have an interview schd this evening. Hope I will be able deliver the best... Thank you !!

[yogdeepfm]

so good efforts, please share more from your experience. it helps a lot to newcomers

[Lovely_anil]

Very useful information sir... keep it up 🙏

[rishikeshkalamkar]

Hi Thank you for Incident Management overview and interview questions. This is very helpful. Could you please explain in detail.

[juliepradhan]

Please make vdos on Problem and Change please...well Explained IM process 👍👍👍👍

[neerajtripathy]

What are data science related question can be asked from incident management system and plz create a video on that. Means what scenario, what are column involved, what are the algorithm used, what practical implementation, improvement in % ....etc.
Kindly make video on this.

Thanks

[meetzubair]

Very well and very simply explained. Quoting examples helped a lot in understanding.

Plz upload one video for MIM module as well.
Thanks.

[raj_ramugade]

hi mahesh, the way you explained this incident management we understood well and also we loved it. i feel if u explain application monitioring in your language that would be great for us.🙂

[akm]

Hi Mahesh,

Thanks for the great knowledge sharing session.

Can help me in finding out the the available options for deadlock management on the incident bridge. When we have exhausted all available resources.