Why can customs hold shipments?

Learning that your shipment wasn't delivered on time and instead got held up at customs can be frustrating. In this video, we break down the most common reasons for holding a shipment and give a few tips on how to avoid delays next time around.

00:26 Who are customs and why do they hold goods?
00:54 What are the most common reasons for holding a shipment?
01:18 An unclear goods description
01:59 Ambiguous documentation
02:32 Extra documents are required
03:00 How can I help customs to get my parcel released?
03:15 How can I avoid a customs delay next time?

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