How To Fix 'Windows Photo Viewer can’t open this picture' | Repair Corrupted Picture

In this video I will show you how to fix ‘Windows Photo Viewer can’t open this picture’ problem.

It can occur for corrupted photos, unsupported file formats or not having the latest update of photo viewer

Common reasons for getting ‘Windows Photo Viewer can’t open this picture’ error
Windows Photo Viewer is not updated
Image file is not supported by the program
Photo is corrupt
Picture has encryption

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1. Update Windows Photo Viewer

Steps to update your Windows Photo Viewer in Windows 10:

Go to Start---Settings---Update & Security---Windows Update
Check for Windows 10 Updates
Select Check for updates
Check in the box next to the Photo Viewer Click Install Updates
Wait until the updates finish and then restart the computer
2. Open photo in different application

Windows Photo Viewer supports only JPEG, TIFF, PNG, GIF, BMP, DIB, and WDP file formats.
If the image file is of different format, open it in another supporting application. You can use Adobe Photoshop, IrfanView, Photo Retouch, Raw Image Viewer etc.

3. Convert image to different format
When an image file format is not supported by Windows Photo Viewer, you can convert the file to JPEG, TIFF, or PNG which can be viewed in Windows Photo Viewer.

This will fix the ‘Windows Photo Viewer can’t open this picture’ problem. However, this method will compress the large-sized high-resolution photos. But now you can at least view them in the program.

4. Repair image with a photo repair software
The image file might be corrupt if,
Unable to open in Windows Photo Viewer and other applications
Updating Windows Photo Viewer or converting to another file format didn’t help
In such a case, try out a photo repair software because your photo is most likely corrupt, due to which it is showing the error.

5. Turn off encryption in image file
Are you trying to open images imported from smartphone in Windows Photo Viewer? Smartphones have settings that encrypt photos, videos and other files. It might be possible that Windows Photo Viewer is unable to open encrypted image files.

Try to fix ‘Windows Photo Viewer can’t open this picture’ issue by turning off encryption in the image file.

Steps to turn off encryption in photos:

Right click on the photo. Select Properties
turn off encryption in photos - Select Properties
Under the General tab, click Advanced
turn off encryption in photos - General Properties
Uncheck the box before Encrypt Contents to Secure Data
Windows Advanced Attribute - Encrypt Contents to Secure Data
Click OK


When none of these troubleshooting methods works, it means the image itself is corrupt. A repair software such as Stellar Repair for Photo serves as the ideal solution for this situation. The software effectively repairs corrupt JPEG, TIFF, DNG, CR2, SRF, and other image file formats of DSLRs, camcorders, and action cameras etc.
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#windowsphotoviewer #repaircorruptedphoto #convertimageformat

[TechMash]

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[DavBlc]

Unfortunately I cannot convert the files that had been recovered after they had been wiped out in error even trying to convert it from PNG to JPEG in a converter online. It won't recognise the format so I give up It is useless and am very upset!

[ArcherTripletMOM]

I moved files from my stupid new iPhone (I miss my Samsung, last time I do a favor for someone), 7 of the files were fine but the rest had that icon and when clicked said couldn't read the file. iPhone support was no help. They said contact Microsoft. I found this video!!! You saved my kids photos! Thank you :)

[tyllerperryzatima_sistas]

hi Tech Mash i recovered my files from SD card and it came as CR2 file and when ever i open it, it give me some strong lines in all of them so i can even edit them. please what do i do now to get them fully

[jayl]

Thank you for the video! I have a quick question. I uploaded some photos files (both JPG and raw) from a camera to my pc. My pc could not display some of the files properly (indicating "corrupted"), but I upload the same files to another 2 pc's and they can be displayed properly without any issues. Does this mean my pc's graphics card or something has issues? Many thanks!

[carmelogarcia]

Mash, i used different types of sd cards when transferring... can you please give me some pointers so photos will open?

[pasaherjr]

Could not repair any of the corrupted pictures with this asampoo program... Thank you and sorry :-/

[ssats]

Thank you bro. My issue was about encryption. The only video that i found helpful is this video

[preetsaini]

I started seeing my pictures in the preview of the ashampoo application but i am unable to find the location of the converted photo ....what to do please guide me its an urgent

[umamohan]

Hlo sir, the last method I have problem with my photos but I check properties but there no tic mark, how can open that type photo

[dmtsubulussalam]

Sr. I wanna ask, I just move my video from my mobile phone then I successful. But when I try to open to see it file was change to short cut then I eject the flashdisk and try too see the file was empty. So how should I do? Please help me to solve it. I need the file.

[deepakshinde]

my pictures from PD are showing that "it looks like we don't support this file format"
how can i get this pictures back, i have recovered this pictures using Recuva. tried Ashampoo too but not getting back

[purushottamhirani]

While using Ashampoo for converting an unknown error ocurs so i couldn't solve the problem is their any solution?

[dith]

can i.ask a question, i have a problem.in printing in canon g2010, every time i print it only shiw the up and down ..therr is no print in the middle.how do i fix ?thanks

[kumarapubhaskar]

Hi.. my hard disk is recovered but can't open photos .
Checked as in ur video but not working ..pls help

[kamleshsah]

Thanks a million brother

With the help of this video
I am able to fill my exam form
My jpg img was corrupted

Thanks one again.

[donnastephen]

Hi could you tell me what it mean when it says Its appears that we don't support this file format could you tell me what to do thanks Donna

[allenlittle]

Thanks for your help. I just downloaded Image Glass (x86) version and it worked perfectly. Thanks again.

[ajithanc]

I copied the images to the laptop but could not open. it as it was a VLC file. How to view the images?? That file converted to jpg file?

[iconicmanoj]

sorry cant open this file because the format is currently unsupported, or file the corrupted help