How Leading Brands Break Down Data, Operational, and Technology Silos

July 14, 2022 @ 4:00 PM ET - 5:00 PM ET
Companies have long struggled to break down silos and boost cross-functional collaboration, but the challenge is getting more acute, particularly in the contact center. While most executives recognize the importance of breaking down organizational silos, it’s often a struggle. Part of the challenge is effectively ending silos while fulfilling on both business objectives and an improved customer experience. For those that successfully navigate an end to silos, the rewards are many, including better CX, greater customer loyalty, and greater operational efficiency.

Join experts from Nuance as they share practical advice, lessons learned, and valuable insights to help you recognize silos that may be holding you back and learn how to take the first step in breaking through to deliver a better customer experience and better business outcomes.

Together, we’ll explore these case studies:

A leading bank developed a clear, customer-focused technology roadmap to drive highly integrated automation across every channel
A global retailer made cross-function collaboration a reality — aligning IT, digital, and contact center teams on common goals to drive better KPIs
A large telco unified different sources of customer data to create a better customer experience and more efficient agents