10 Tips for Verbal Crisis De-Escalation and Intervention | Communication Skills Improvement

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Video by Dr. Dawn Elise Snipes on integrative behavioral health approaches including counseling techniques and skills for improving mental health and reducing mental illness.

10 #Tips for Verbal #Crisis De-Escalation and intervention #selfhelp #communicationskills
#counseling #counselling skills

[DarylAnnDeRoche]

I work at a customer service desk where I handle a lot of complaints, returns, angry phone calls, etc. and this information from you is very helpful. I appreciate your compassionate perspective, thank you.

[billthelen]

Thank you Dr Snipes for sharing this video I was in need to listen to how to deescalate. When my wife and I argue, I usually escalate the argument and my anger gets out of hand. My anger in this case usually leads me to having thoughts of self-loathing and self-harm. When I'm able to ground myself through deep breathing or muscle relaxation, I calm myself down and it gets easier to communicate because once I am calm I am able to act out of my wise mind.

[BELOVED_JOSIE]

Great videos I appreciate them. I watch them with my children

[elanahammer]

This is helpful that’s why walking away and not engaging can be a great de escalation technique. Thank you 🤔❤🇺🇸

[mathieuvallerand]

As an elementary school teacher, this video is gold! Thank you so much for sharing!

[TheSavvyTherapist]

Great video! I’m a crisis counselor so I really really appreciate this video. It is very helpful.

[HHHHHH-cgsg]

All police departments need to watch this!!!

[jyotivyas]

Great Information Dear Dr Snipe's👌💐😊

[RoadRunnergarage]

I struggle with this almost every day!!

[TJNorton]

Thank you for sharing this no nonsense practical way of helping. You just got a new subscriber 👏

[kurt]

This is pretty much how I've felt my whole life

[ijuliette]

Had a few too many verbal crisis situations and I choose to walk away even though I tried really hard to defuse the anger... It's exhausting

[imincontrolhere]

Is this your preferred method compared to others? I am unclear if this is presented as an option or the proper, clinical way.

NLP techniques, as one gexample of many - would initially matching tone, tempo, creating a temporary anchor, and using passive gesticulation, not be as effective in de-escalation as the format you've mentioned? I do understand it may be more difficult to create an anchor in a crisis intervention, but the environment is always common ground.

Is the method you presented more of a clinical standard for confined or housed individuals?

I'm no psychologist, nor am I trying to one-up any info in your excellent video. I'm asking with genuine curiosity. You seem to have a lot of real experience, making me think your opinion would be helpful in that regard.

Thank you for the video!

[eauhomme]

"Offer them a piece of gum". Not only is it a nerve stimulation, but it is a simple act of connection. When I was first training to be a counselor, we were advised to light a cigarette and hand it to the client. Of course, the second I got my first job in the field, they banned smoking there. Oh, well...

[susandawson]

It seems like dr.phil gets to the root of drama is by getting everyone involved into the same room with a mediation and they confront one another face to face

[LK-bzsk]

If someone is really angry and there is already a table between you, leave it that way. Use of structure

[neftalitran]

I thought (wrong) that you should match energy. No success with that.

[kennyblobbin]

If you are right with God, I feel like you don’t need all these techniques. Techniques are just ways of manipulating people. If it comes natural to you then you are likely closer to God.