How to set up the docking station for your Dyson Gen5detect™

How to set up the docking station for your Dyson Gen5detect™

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The docking station allows you to conveniently store and recharge your machine between uses. It also provides storage for tools.

Our experts are on hand to help, so leave us a comment if you'd like some further advice. You can also find support online:

[TravisMcMurray]

The directions I got were just pictures. Thank you for sharing. This was very helpful!

[BradPercival-ft]

Hi, for those who had the same problem as me (installed mount on wall and then couldn't seem to remove it (had someone install without feeding the plug through and then clicked the panel in place), all you do is give it a firm whack from the bottom upwards (just used the palm of my hand), and it came free, didn't break the clips or anything. So relieved.

[BIG_SS]

Can you send us the link to the video where wall mount is taken off the wall. Thanks😊

[rhymenoceros]

I just bought this vacuum for a lot of money. My wife assured me that Dyson is indisputably the best and that we needed this vacuum. Unfortunately someone appears to have skimped on the design of the backing, as the wall mount piece arrived attached to the docking station. There is no way to remove the plastic wall mount from the docking station without brute force, some wedged flathead screwdrivers, and some luck.

Thankfully the vacuum came with a quote from James Dyson, the founder of the company: "Our mission is simple. Solve the problems others ignore."

In all seriousness, it's troubling to spend so much on a vacuum that arrives with such an obvious problem. Until someone rectifies this, I'd recommend skipping this purchase if you are thinking about it.

[MoheTitan]

How can you uninstall this? It seems impossible to remove the face plate from the back plate once it's been installed

[Mystic_Bunny]

How lucky am I that the Backing for the wall mount came already pieced together now I can’t get the back plate off to mount the dock thanks a Bunch Dyson..

[gleissinho]

where can I purchase this gen5 detect dock in UK?

[Seion]

A firm tap on the bottom of the mount using the bottom of my wrist going in the up direction takes its off every time...

[alysiarichards]

How do I take the backing off the wall mount?

[rooseph]

I just gouged my finger so badly trying to get the mounting housing off the screwed plate the move it. So thanks Dyson 👍

[tikratis]

Hi Dayson
How can I remove dock dtatio on other place
I am not able to put appart pice on the wall in battery keeper

[GregoryQuinn-xr]

frustrated to be added to the ranks of people who have had the wall mount shipped already attached ... for a company that charges a premium price on the basis that the design of Dyson products are leading edge--best in class, this is an amazing lapse in design and operational excellence (terrible design ... so, how about shipping them separated like your video implies that it's delivered).

[seanyg]

What are the plastic screw looking things for? Are they required?

[stevenquach]

How are you supposed to disassemble the charging dock?

[chicken]

Horrible design that can't be uninstalled. I even rang Dyson for help and they said just pry it away from the wall. ended up pulling out a chunk of the dry wall and then had to break the dock open to try to reuse it. Did Dyson think that people would install this once and use this vacuum for the rest of their life?

[svrtskg]

The hanger and wall mounting plate came combined for me as well. I've managed to disassemble them by some brute force - as suggested by one of the comments here (thanks, by the way) I have used the flathead screwdriver - jammed it right between the wedge on the side of the hanger and UNDER the runner on the side of wall mounting plate and pried the damn thing open, like using a crowbar/lever. Don't worry about breaking it, the material is durable and flexible enough to survive this. Hope it helps someone.

However, after reading some other comments and judging by what everyone (myself included) went through to disassemble that piece when it was NOT mounted on the wall, I'm literally scared to do so, as I imagine it would stay there forever.

A very poor design for an expensive piece of (other than that - great) gear.

[antnam]

I can't find the tool holder anywhere.

[pietroangelo]

Hey Dyson, where can I find the docking station extension located @1:11?

[JTmandas]

Great now how do we get it off?! poor design on the bracket. awesome vacuum

[Eunjin]

Hi. Can you send me a uninstallation guide photo? Thx