Dynamics 365 Customer Service - Service Level Agreements (SLAs)

Dynamics 365 Customer Service - Service Level Agreements (SLAs). Learn about what are SLAs and what is their role in Dynamics 365 Customer Service. Learn how we can set them up.

[teresafuccio]

Hi, how can I have section with flag and countdown in the case form? I’ve added a timer but it doesn’t work, what is th right setting?

[ryanpatel]

Hi Skadoosh,

Thank you for the video!

How do I add the SLA Timer onto the form?

[jenniferrammona]

Create SLA escalation when an agent did not meet the sla timelines

[mehuljain]

Pls watch video at playback speed of 0.75x.. the presenter is way too quck