Microsoft Dynamics 365 - Introducing Customer Service

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Topics covered in the video: -

1. Navigation
2. Dashboard
3. Tables
a. Views
b. Forms
c. Tabs
d. Sections
4. Contacts
5. Cases
a. Case Management
b. Knowledge Articles
c. Queues
d. Entitlements
6. Customer Service Portal
7. Omnichannel for Customer Service Add-On