What is Dynamics 365?

Dynamics 365 is a suite of business applications covering both CRM and ERP. It it made up of modular applications that can be used alone or together, integrated with your other systems, and configured or customised to your specific needs. This video is a 10 minute overview of all the apps in Dynamics 365:

0:00 - What is Dynamics 365?
1:18 - Dynamics 365 Customer Engagement
1:30 - Dynamics 365 Sales
2:00 - Dynamics 365 Customer Service and Field Service
3:30 - Dynamics 365 Marketing
5:10 - Dynamics 365 Customer Insights
6:03 - Dynamics 365 Customer Voice
6:34 - Dynamics 365 Finance and Operations
6:49 - Dynamics 365 Finance
7:06 - Dynamics 365 Supply Chain Management
7:17 - Dynamics 365 Commerce, Human Resources, and Project Operations
7:36 - Dynamics 365 Business Central
7:55 - Mixed Reality and AI applications
9:02 - Dynamics 365 and the full Microsoft stack

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[myslait]

I have an job interview that requires me to explain what is D365. Thank you for saving my time and life 😭

[beccoleman]

After days (weeks in total) of researching CRM & ERP options, solutions and capabilities, I've just found and watched a few of your videos and have got more out of them in a couple of hours of taking notes and initial planning for my business case, than anything other source of info. I love that you're straight to the point, informative but not info overload, and very concise. Thank you so much! I have a bit of catching up to do, but keep the great videos coming 👍👍

[hollygeary]

Very comprehensive and to the point introduction to this program. Thank you.

[kyoopihd]

This is great - my organization is likely transitioning out of the system they're currently using, and a 10 minute summary like this could go a long way for folks who need an overview of what Dynamics can provide. Thanks!

[sammyiboi]

This is really helpful! It's easy to get lost in the weeds of a specific part of Dynamics 365. So it's refreshing to see the entire environment explained in a succinct way like this. Thanks!

[namp]

Very clear and straight-forward! Thank you for this!

[golf_sale]

THE BEST summary of Dynamics that I've seen to date, really well done!

[muumbawebdigitalagency]

In less than half-an hour, I have gained the full understanding of what I have always wanted to know about this product. You have answered most of the questions I had. Thanks.

[theadventuresofred]

Great work Lisa keep them coming. SO much is happening in the MS world that we need to continuously keep on the case as to what is covered/possible.

[sandro-nigris]

Very clear introduction, thanks Lisa!

[misstt]

Thank you so much for this precise, straight to the point explanation.

[onyedikachigeoffrey]

This was so detailed and insightful. Thank you

[josephirvingcrisologo]

Just subscribed. Thanks Lisa very clear and staright forward explanations.

[thebrand]

thanks for this overview. it was very informative. i am a business analyst who have not directly used ms dynamics 365 so this was great exposure for me to dive deeper

[heyrob-net]

Fantastic video, Lisa. Your Power BI video intros greatly improved that learning portfolio. Now my D365 teammates are discovering your talents. Great stuff.

[TarunMaini]

Precise and crisp explanation of each topic 👍🏻

[therealcomment]

Very clear explanation and easy to understand. Just what I was looking for.👌

[amjadfaddah]

Great video and very informative, thank you very much !!

[NickPape]

Amazing video. Thank you so much for preparing this Lisa. 5 star video!

[nialldoyle]

This provides a great grounding in Dynamics 365 . Thanks for posting Lisa!