How to Setup your Digital Voice Service

In this video Paul will be walking through the steps to set up your Digital Voice service with the Fritzbox 7530

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As with all of these check its a good idea to have a pad and paper to hand to make notes of any steps you complete should you need to refer back to them later.

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#Zen #Internet #Voice

[LucyParker-mv]

I was due to have a job interview by phone this morning and have just discovered that my landline is not working (and has not been working since I was moved over to the new system two days ago). There was absolutely no communication to me prior to this happening.... Just an email saying my order was complete (not ordered by me!!!) I do not have the RJ11 adaptor -- I have the original fritz box .... no, it's not in there. Absolutely rubbish customer service and - needless to say - the job interview did not go well.

[AntPDC]

It would have been super-helpful had you identified this mysterious "black adapter" you speak of. I suspect it is an RJ45 socket to RJ11 plug.

[newtongrove]

Where did the Black adaptor come from or where can we get one if we do not have one?

[Smiler]

It is simple unless your modem is in a bedroom on one phone line, and your landline phone is in the lounge,
on a separate phone line.
How will that work?
Will we get faster Broadband on this new system?
Both my lines have different numbers.

[NickM-rb]

It would be so helpful to know the REN (Ringer Equivalence Number) of the router. Can only one analog phone (with a REN=1) be connected, or can wired extensions up to a REN=4 be connected to it?

[davidbillington]

My digital voice service didn't work after the phone was connected as shown and assumed it was because no phone number was configured in the Fritzbox. The box came preconfigured to connect to Zen but no phone number was configured, whether this was an oversight at Zen I don't know but the broadband upgrade and digital voice were ordered at the same time. I couldn't find any information online about how to configure it so contacted Zen by email and got a fairly quick reply and verified the phone was connected as per video, subsequently got another email to say the VOIP settings had been sent to the router which I could see and after rebooting the router all was working as intended. I would say a fairly quick resolution at about 1.5 hours, thanks Zen. I presume from the video that the Fritzbox should have come with the number configured but in my case it didn't.

[NoneNoone-wtfv]

It would be useful if you could add close-up shots of the adapter fitting and socket - can't see what's what from this distance. Otherwise useful video, thanks.

[tonygriffiths]

The original advert for digital voice said all one had to do was plug a standard phone into the back of the Fritzbox. This is untrue - very untrue!. There was no mention of the black adapter. Nor has the ZEN helpline made any mention of this adapter - why not? It appears that the adapter simply has a "phone-to-phone socket" the RJ11. I happened to have a cable with an RJ11 at both ends and tried that; it did not work. I have the black adaptor - this did not work either. After four days of endless calls and my business phone was still not working. Finally, one person realized that the Fritzbox needed to be reconfigured to work with digital voice and talked me through the simple process. The system then worked flawlessly. Why was this not done at the start of the problem?

[AnnieC-uqtq]

Thank you for you video. I am using an amplifier landline phone bell ringer for extra loud telephone ring. How I will be able to have an amplifier with my phone with digital voice, and what I will need to buy?

[pnomis]

My house is wired for phone sockets in several rooms and at least 3 of them are in regular use. What am I supposed to do? Presumably there must be a way of using the existing wiring?
I'd be grateful for your help.

[shamzvlog]

Will the analogue phones connected to the back of the router still work once BT switch off the PSTN at the exchange which is due to happen in the not so distant future? i.e. is the socket on a router an analogue to digital converter?

[thomasfrancis]

That's all very well but what if you don't use a Fritz box, finding the earlier Zyxel one Zen supplied has a better Wifi range but does not have a socket to plug a phone in? Also, what is Zen doing to support users like me in rural poor mobile phone service areas who will need a battery backup to make/receive calls in case there's a mains power cut affecting the router?

[timbailey]

Will the FritzBox work with BTs Digital Voice? I'm due to be switched over soon and I use a FritzBox instead of the BT hub.

[ramman]

Do you support sip devices such as grand stream devices for analog for the voice service for people who don’t want to use the limited friz box and there own router

[dcollc]

The registration of my telephone number always fails. Can you tell me how to register a phone number?

[janets]

My router is in a bedroom, my master socket and phone is in my hall. What happens in this case?

[allandavies]

Followed instructions but now I do not have connection to make calls out on either Zen digital or on the old analogue as before.Just get voice saying: The number is not recognised. So what is happening here and how can this be corrected ?
Just read therough some of the other comments and not one repsonse from Zen to any of the questions raised here on Youtube. What an appalling service !!!

[mauricecooper]

The comment that the set up will work for all DECT phones seems to be incorrect. I tried the wireless procedure with a BT Everyday phone and found it impossible to get the phone to connect to the router. I tried this with the base station on and off with the same result. I suspect this might be due to the fact that (I think) the phone may be a DECT analogue phone. not a digital one but have no way of being sure.

[CharlesRussell-um]

i have three phones in my house. Can I connect them all?

[clivesmith]

All up and running but... your video shows a short adaptor which I didn't get with my Fritz box! So, bought a new one from Zen which came 'long' (this had come with the box). No prob but £5 wasted!