What is ITSM? | IT Service Management Explained | ITSM Made Easy 1/5

What is ITSM?
ITSM or IT Service Management refers to all the activities involved in planning, designing, delivering, supporting, and managing the entire lifecycle of IT services in an organization.

The most common perception is that IT service management is just IT support. But ITSM extends way beyond resolving everyday IT issues. Imagine any piece of technology you use at work on a daily basis—your laptop, the printers, that pair of headphones, those million password resets, and application access. They are all services provided by your IT team.

IT service management or ITSM is the practice of managing an entire collection of activities related to these IT services. According to ITIL, the best practices framework, ITSM includes core practices and modules like incident, problem, change, and release management, asset management, SLA management, service catalog, self-service portal, knowledge management, software asset and license management, IT project management, IT operations management, and enterprise service management.

ITSM is important for a variety of reasons. Implementing ITSM can help regularise processes through structured delivery and documentation. ITSM implementation also helps in saving costs by building a predictable IT org. Implementing ITSM for business benefits by bringing actionable IT insights to the business that help in decision making. Here are the most common benefits of ITSM:
* Reduce IT costs
* Improve the quality of service
* Improve customer satisfaction
* Improve governance and reduce risk
* Increase competitive advantage
* Improve flexibility
* Increase agility for new IT services

This is the first video in the #ITSM101 tutorial series. Watch the entire playlist to gain a complete understanding of ITSM, and why it’s important for your business. Stay tuned and subscribe to our channel for more ITSM content.

Timeline:
0:00 Introduction
0:17 What is ITSM?
1:11 Why ITSM is important?
1:27 How ITSM can help grow a company?
1:41 ITSM Process

#Freshservice #ITSM #itservicemanagement #whatisITSM

[bomaanita]

Thank you sir! So simplified and most relatable

[rakeshreddy]

Hi Stephen. please correct me if am wrong . Basically, ITSM team /process acts as a interface /bridge between the end users and business. Having said that, coming to roles & responsibilities mainly includes : Supporting application development team and application testing team. When ever new application is developed, ITSM team acts as a bridge /pathway to interact with teseting team to run the task an check for the bugs . All ongoing process / change requests are documented by ITSM team. Is that correct ?

[kunalpargat]

Hello sir, will u plz make video on what are the main phases or function of ITSM?

How the functions are interrelated ? what is the workflow

[udittripathy]

HI Stephen,

I would like to know do we need to have coding knowledge like c, c++ java and all to learn servicenow? as i am willing to do a course on either remedy or servicenow put i m poor in coding/programming skills...hope you can help me on this..thanks

[bijunarayanan]

What is the main difference between ITSM and ITIL

[superfreiheit]

It-services = the software and hardware that the employee use?
IT-Service Management, means basicly IT-support?

[meljon]

Hi Stephen, good video and very good explanation of ITSM. I have 5 years experience as a IT specialist/ IT support/ Helpdesk support tech. How would I get my foot in the door into an entry level ITSM position where I can shadow an ITSM professional for a time and gain skills in this area? I currently thinking of which path to choose for my BA and or Masters. Which path would you recommend? IT Security, IT Networking or Computer Science?? or any other not previously mentioned? Thanks again. Wishing you a Merry Christmas and a wonderful New Year celebration.