Customer Service KPI Dashboard with Plecto

🚀 Customer Service Manager? Then you need this!

Unlock the power of real-time KPI visualization and motivating gamification to supercharge your customer service team! 🌐📈

Why Plecto?

👁️ At-a-Glance Performance Insights: Monitor handling time, ticket levels, response times, and key KPIs on a single screen for quick decision-making.

🤝 Everyone in the Know: Visualize your support team's activities to ensure everyone is on the same page and performing at their best.

😊 Happy Agents = Happy Customers: Boost team motivation and engagement, directly impacting customer satisfaction.

📈 Fast, Data-Driven Decisions: In the fast-paced world of customer service, real-time KPI visualization empowers you to identify and address performance issues immediately.

🎯 Achieve Targets with Real-Time Visualization: Keep your team on track by making data visible, ensuring they know exactly how they're performing.

Customer Success Stories 🌟

👔 Shaping New Tomorrow achieved a 99% CSAT score using real-time data analytics.

🛒 REMA 1000 cut agent response time by a whopping 5 minutes!

💳 Nets reduced churn and reached more customers with Plecto.

Seamless Integrations 🤝

Connect Plecto with your favorite support tools:

HubSpot
Intercom
Freshdesk
Aircall
Dixa
Zendesk Support
Maximize Motivation with Gamification 💪

Create a culture of healthy competition with contests and rewards, driving agent productivity.

🎉 Reward and Celebrate: Recognize top performance with notifications, achievements, and badges.

🧲 Centralize Support Data: Streamline data from multiple channels into one source of truth for better insights.

Inspire Your Team with These Customer Service KPIs:

Average Handling Time (AHT)
Average First Response Time (FRT)
Average Time to Resolution
Customer Satisfaction Score (CSAT)
Customer Retention Rate
Service Level Agreement

No credit card required – join 700+ data-driven teams taking their performance to the next level!

#CustomerService #PerformanceManagement #PlectoPower 💻🚀