What to do if Surface won't turn on | Microsoft

If your Surface won't wake up or respond, there are several things you can do. This video will show you how to force a shutdown and restart your Surface; install updates; and how to get it repaired or replaced.

0:00 Force a shutdown and restart
0:15 Install updates
0:20 Single-button shutdown
0:40 Two-button shutdown
1:12 How to get a repair/replacement

This article walks you through what to do if Surface won’t turn on or wake from sleep.

[bernhardriemann]

Buying this thing was the biggest mistake of my life.

[Yinidk]

Oh my god, It worked! Thank you so much! I thought I was gonna get punished because I was watching YouTube in my dad’s laptop and suddenly the screen went black and I can’t even press anything. After a while searching how to fix the problem, I found your video and it worked! God bless you.🙏

[torkoff]

This worked for several times until it suddenly doesn't. My Surface Pro 4 just never started any more and just gets warm on the back. Took good care of it as I do to all my other devices (I have an Asus Vivo Tab 8 that still works, I wanted to upgrade and got a Surface Pro. Such a good idea...).
First time a computer dies on me. Will NEVER buy another Surface or Microsoft hardware device.

[nath_and_biscuit]

I thought this wouldn’t work because I tried pushing down already but turns out I wasn’t pushing long enough, THANK YOU 🙏

[GRIPANDSLIP]

Lol "your device might need to be repaired".... That's why I'm watching this video

[i_like_to_eat_food]

I thought that my Surface Go was dead forever! Or until I got it fixed from somenody I don't know name. It lived. Very useful thank you!

[geensjc]

Omg THANK YOU! We’re in lockdown and I was about to have a meltdown thinking my work laptop has died on me

[heerbhavsar]

The Single Button shut down worked for me :)! My dad bought a Surface tablet 17 days ago for me on Black Friday, I woke up one day right before class and it wasn't turning on and I was lowkey confused, but I am glad I found this vid and Single Button shut down worked :>

[joannagiles]

Thank you so much for this advice! 20 second power button hold until logo showed up on screen of my Microsoft Surface Laptop powered it on again. Thank you!

[krishanmerrifield]

The worst mistake I have ever made buying a surface laptop 3. Microsoft will only offer a £450 replacement for a laptop that's 13 months old, been plagued by issues and has only turned on once since January.

The only way I managed to boot it was to leave it off for 2 months and guessing that killed the battery and allowed it to restart, but 2 days later when the windows update was due - dead again... and nothing is bringing it back.

At this point I'm not going to pay any more to Microsoft since its a manufacturing defect... have had to go to consumer rights and watchdog unfortunately to try and find a solution.

Was going to get a studio but ended up going for Mac instead - at least they offer repair services!

Horrible, horrible mistake and have lost my entire new business inside this bricked device which has cost me £1000's

[anotherpersononyoutube]

THANK YOU SO MUCH MY SURFACE SHUT DOWN IN THE MIDDLE OF CLASS I HAD NO IDEA WHAT TO DO!

[aaronscott]

Not impressed with surface pros at all. We use these at work and I'm going to have to have mine replaced again. Not able to start up again.

[jaydeepramani]

Have been using this trick to start surface pro 3 for past few months, it definitely works fine but not a solution. I have to do this every single time when I restart or shut down, such a frustrating. Can't believe MS has no permanent fix for this. Shame..!

[xtazee]

Tried every video I’ve seen and mine won’t wake up at all, it’s been in storage for ages, been on charge for nearly a full day now hoping that would get it on but no button combo wants to turn it on damn man

[TundraLTD]

I've been dealing with this at work and found a solution that works 100%, go into device manager, open device properties "Power Management" and uncheck "allow the computer to turn off this device to save power" for ALL "Human Interface Devices" and "Universal Serial Bus controllers" devices

[YukiGersaniba]

I need help my Surface Pro is stuck at restarting for several agonizing hours

[arezooaryan]

Thank you so much my heart literally skipped a beat when it wouldn't turn on

[harrisbob]

This surface pro is truly a nightmare I was hopping it gets fixed and hoping that Microsoft products won’t be like this. So disappointed...

[mjackrogaming]

I can’t even thank you enough for making these videos

[yuxz]

My Surface Pro 3 has done this to me 2 times this month. The first time I tried the two button force shutdown, worked after multiple attempts. then most recently two button force shutdown didn't work. then i found an online surface user forum:




and I read lots of creative ways to fix this problem. I used the "use plastic bands to hold a pen over power button" method, and 9hours later, my SP3 revived, and now it's working ok again.


TIme to get a new one for sure....